Field Service Technician

BLM GROUP•Portland, OR

13d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment and perform preventive maintenance, troubleshooting, emergency repairs, and other service at customer sites. The role resolves customer issues promptly while maintaining positive client relationships, supports sales staff with equipment service, and demonstrates BLM GROUP software capabilities to customers. The technician documents completed and future service needs and prepares time sheets, service reports, installation forms, and expense reports accurately and on time. The position requires maintaining a safe work environment in accordance with OSHA/MIOSHA guidelines, communicating with other departments as needed, and working overtime when workload and customer needs require it. Travel may be up to 100%, including domestic and international travel by land or air, as assigned by management.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document the steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time-management, and problem-solving skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively as part of a team with colleagues at all levels and with diverse customers.
Ability to travel domestically and internationally by land or air as required.
Ability to work overtime as required.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Document service performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports on time.
Maintain a safe work environment and comply with OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel as assigned by management, up to 100%.
Perform other duties assigned by management.