Field Service Technician
About The Position
The Field Service Technician is responsible for repairing and servicing equipment and attachments to high quality standards. The technician works independently with minimal direct supervision, completing maintenance, inspections, diagnostics, and repairs while following established safety, operational, record-keeping, and company procedures. The role includes maintaining a clean and safe workspace and service truck, caring for tools and equipment, and providing professional, honest customer and coworker communication. Assigned training may be virtual or in person, and overnight travel may be required.
Requirements
- Two years of industry experience.
- Class A or B CDL, or the ability to obtain a Class A or B CDL.
- Strong mechanical skills and aptitude.
- Strong diagnostic abilities and mindset.
- Good communication skills and safe work habits.
- Ability and experience to perform repairs for all major equipment systems.
- Working knowledge of equipment operations and mechanical functions.
- Provide personal tooling smaller than one-inch drive.
- Ability to work with minimal supervision.
- Proficient understanding of hydraulic pressure and flow.
- Proficient in Ohm’s law.
- Proficient use of a digital multimeter.
- Ability to meet the physical demands of the role, including frequent lifting or moving of items over 50 pounds and the listed mobility and vision requirements.
Responsibilities
- Champion safety and ensure all work is completed safely.
- Perform routine maintenance and safety inspections, and create deficiency repair lists.
- Plan the methods and sequence for assigned maintenance.
- Research and order parts and materials needed for assigned maintenance.
- Perform repairs efficiently and effectively and confirm that assigned repairs are complete.
- Return unused parts and materials according to established methods.
- Maintain a safe, clean workspace and service truck; power wash and clean equipment and attachments as needed.
- Keep legible records of notes, time, parts, supplies, and outside purchases, following established record-keeping methods.
- Document the complaint, cause, and correction for all repairs.
- Comply with company policies, procedures, and methods.
- Maintain and care for shop and truck tools, equipment, and vehicles in their possession.
- Communicate professionally and honestly with coworkers and customers, provide the company’s stated customer service, and advocate for Company Wrench and its equipment brand.
- Complete assigned training, which may be virtual or in person.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with match
- Paid time off and vacation
- Paid birthday holiday
- Short- and long-term disability
- Growth opportunities
- Paid training
- Monthly profit-sharing bonus
- ESOP plan
- Health and wellness program
- Discounts on products and services
- Relocation assistance for qualified candidates
- Uniforms provided
- Career advancement opportunities and promotion from within
- Paid continuing education, including manufacturer hands-on and web-based training
- Clean and professional work environment
- Apprenticeship program
- Competitive wages
- Tool reimbursement program
- Annual $150 voucher toward work boots
- Company-provided service vehicle, fuel card, credit card, laptop, and cell phone
- Long-term job security
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
