Field Service Technician

Flow Control Group•Griffin, GA

12d

About The Position

This position leads and performs field service activities involving industrial pumps, motors, and related equipment. The technician serves as a working lead in the field, providing technical direction to service personnel and ensuring work is completed safely, efficiently, and in accordance with customer requirements and company standards. The role includes inspecting, troubleshooting, repairing, maintaining, installing, starting up, and servicing industrial pumping equipment at customer and job-site locations. It requires mechanical aptitude, problem-solving skills, attention to detail, and effective communication with customers, technicians, and internal personnel. Regular travel to customer facilities and job sites is required; overnight travel may be needed. Work schedules may vary according to customer needs, emergency service requirements, and project schedules. Goforth Williamson, Inc. (GWI) is part of Flow Control Group (FCG), a provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. GWI was formed in February 2004 and has grown to more than 50 full-time specialists in pumping equipment and related applications. The company describes a broad-based employee ownership program, a comprehensive benefits package, financial wellbeing resources through the Climb Financial Program, access to FCG University learning courses, and career growth and professional development opportunities. Flow Control Group is an Equal Opportunity Employer.

Requirements

Previous experience servicing industrial pumps or similar rotating equipment is required.
Previous field service or industrial maintenance experience is required.
Strong mechanical aptitude and troubleshooting skills.
Ability to read and understand mechanical drawings, equipment manuals, and service documentation.
Ability to use precision measuring tools and standard mechanical tools.
Ability to communicate effectively with customers, technicians, and management.
Valid driver's license with an acceptable driving record.
Ability and willingness to travel to customer and job-site locations.
Ability to work independently and make sound decisions in the field.
Current DOT Medical Card.
Ability to stand, walk, bend, stoop, kneel, climb, and work in various positions for extended periods.
Ability to lift, carry, push, and pull tools, equipment, and pump components.
Ability to work with heavy industrial equipment and components using appropriate lifting and rigging procedures.
Ability to work in confined or difficult-to-access areas when required.
Ability to work indoors and outdoors in varying weather conditions.
Ability to safely climb ladders, stairs, platforms, and equipment when required.
Ability to wear required PPE for extended periods.

Nice To Haves

High school diploma or equivalent preferred.
Experience with centrifugal pumps, positive displacement pumps, or other industrial pumping equipment preferred.
Experience with pump installation, repair, maintenance, and alignment preferred.
Previous lead or supervisory experience preferred.

Responsibilities

Lead and perform field service activities involving industrial pumps and pumping systems.
Inspect, troubleshoot, repair, maintain, install, and service industrial pumps and related equipment.
Diagnose mechanical issues and determine appropriate repairs or corrective actions.
Disassemble, inspect, repair, and reassemble pumps, and perform alignment.
Assist with pump installation, removal, startup, and commissioning.
Align pumps and motors using appropriate tools and procedures.
Inspect bearings, seals, shafts, impellers, couplings, wear rings, and other pump components.
Replace mechanical seals, bearings, gaskets, packing, and other components as required.
Assist with piping, valves, fittings, and other equipment associated with pumping systems.
Take field measurements and document equipment conditions and repair requirements.
Use hand tools, power tools, precision measuring equipment, and other service equipment.
Read and interpret equipment manuals, drawings, specifications, and service documentation.
Complete service reports documenting work performed, parts used, equipment condition, and recommendations.
Identify additional repair or replacement needs and communicate findings to appropriate personnel.
Maintain an accurate inventory of parts, tools, supplies, and equipment assigned to the service truck.
Conduct truck inventory checks and ensure required parts, tools, and supplies are available for scheduled work.
Account for parts and materials used on service calls and document their use.
Keep the service truck clean, organized, and in safe operating condition.
Ensure equipment and materials are appropriately loaded and secured before traveling to job sites.
Safely load and unload materials using appropriate equipment and procedures.
Complete required vehicle inspections, including pre-trip and post-trip inspections.
Maintain DOT documentation, driver logs, inspection reports, and other records.
Comply with applicable DOT regulations, company safety policies, and traffic laws.
Maintain a valid DOT medical card and any commercial driver's license or endorsements required for the assigned vehicle.
Immediately report vehicle defects, accidents, incidents, or unsafe conditions.
Maintain a clean and organized work area and follow company safety procedures and required PPE practices.
Follow company safety policies, DOT requirements, and applicable OSHA regulations; use required PPE and safety equipment.
Participate in required safety training and promptly report accidents, injuries, near misses, property damage, and unsafe conditions.
Maintain a safety-conscious work environment.

Benefits

Medical, dental, and vision coverage.
Competitive 401(k) matching.
Paid time off and holidays.
Parental leave.
Wellness resources.
Employee referral programs.
Broad-based employee ownership program.
Climb Financial Program resources, which may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
Access to FCG University, with more than 80,000 learning courses.
Career advancement opportunities, cross-functional experience, mentorship, and professional development.