FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•San Antonio, TX

15d

About The Position

The Field Service Technician repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses malfunctions by reviewing work orders and observing and listening to equipment in operation, identifies repair needs, and offers solutions and estimates when appropriate. After inspecting and analyzing a breakdown, the technician performs mechanical repairs, checks safety devices and protective guards, lubricates moving parts, and tests repaired equipment for conformance to specifications. The position also involves documenting repairs and equipment details, obtaining customer signatures, communicating repair needs and completed work, and representing Equipment Depot professionally. The technician maintains the cleanliness and professional appearance of the service van, coordinates routine van maintenance or other service-related issues, protects customers and the public while working, returns paperwork daily, and submits or calls in timecards by 9:00 a.m. daily. Work may take place in an office, at a job site, or in industrial locations.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to diagnose malfunctions.
Offer solutions to meet customer specifications and provide estimates when appropriate.
Inspect and analyze equipment breakdowns and perform mechanical repairs.
Record complete repair descriptions on work orders, including equipment model, serial number, and hour-meter reading.
Obtain customer signatures and communicate repair needs and completed work to customers.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify conformance to specifications.
Represent Equipment Depot to customers and maintain a professional image.
Keep the service van clean internally and externally, and track and schedule routine van maintenance or other service-related work with operations or the service manager.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork—including work orders, fuel receipts, and sublet invoices—to the field service coordinator daily.
Submit timecards by 9:00 a.m. daily; when dispatched from home, call in time to the service administrator by that deadline.