Field Service Tech - Lapeer,MI

GP Reeves Inc.•Lapeer, MI

About The Position

The Field Service Technician provides on-site and remote customer support for GP Reeves equipment. The role includes installation, maintenance, troubleshooting, repair, customer training, service documentation, and coordination of service visits. The technician works with customers and internal teams to resolve technical issues, support equipment start-up, conduct system audits, and help validate new products or upgrades. The position requires approximately 50% travel, including intermittent international travel, and work at customer sites and in industrial environments.

Requirements

Associate degree or two-year technical certificate, or four years of experience in lieu of the degree or certificate.
Basic electro-mechanical troubleshooting skills.
Understanding of fluid dynamics.
Mechanical, electrical, and electronic knowledge and skills sufficient to perform service and instruct others in equipment maintenance.
Proficient in Microsoft Office.
Strong communication and organizational skills; detail-oriented and self-starting.
Ability to multitask and work collaboratively as well as independently in a dynamic environment.
Ability to travel approximately 50%, including intermittent international travel.
Valid driver's license and a passport or the ability to obtain one.
Ability to meet the physical demands and work-environment requirements of the position.
Regular and predictable attendance at the workplace or customer/client locations.

Nice To Haves

Three to five years of successful experience in industrial service or equipment installation is preferred.
PLC programming experience.
Former military experience.
Experience with robotics.

Responsibilities

Install, maintain, and repair GP Reeves equipment at customer sites.
Respond to service calls and customer inquiries about technical issues.
Diagnose equipment malfunctions, identify root causes, and implement effective resolutions.
Perform preventative maintenance and system audits to support equipment reliability.
Coordinate service visits with customers and internal teams.
Document service activities, repairs, maintenance, and changes to customer project documentation.
Assist customers with installation and start-up of new machines.
Provide remote support by phone, email, and virtual channels.
Quote spare and replacement parts.
Train customers in proper equipment use and routine maintenance, including formal and informal training.
Assist with testing and validation of new products or upgrades.
Follow safety guidelines and company policies while performing field service work.
Perform installation projects and, when necessary, supervise skilled tradespeople constructing and installing GP Reeves-supplied equipment.
Communicate and resolve issues to ensure successful service visits.
Maintain detailed knowledge of GP Reeves products, policies, and procedures.
Travel approximately 50% of the time, including intermittent international travel.