Field Service Tech - Lapeer,MI
About The Position
The Field Service Technician provides on-site and remote customer support for GP Reeves equipment. The role includes understanding customer needs, gathering project documentation, identifying improvement opportunities, keeping customer project documentation current on the company file network, and executing or monitoring internal and external activities for service visits. The technician performs installations, maintenance, repairs, troubleshooting, equipment audits, customer training, and support for new machines and product upgrades. The position requires approximately 50% travel, including intermittent international travel, and work at customer sites and in industrial environments. Extended work hours may be required.
Requirements
- An associate’s degree or two-year technical certificate, or four years of experience in lieu of the degree or certificate.
- Basic electro-mechanical troubleshooting skills.
- Understanding of fluid dynamics.
- Mechanical, electrical, and electronic knowledge and skills sufficient to perform service and instruct others in equipment maintenance.
- Strong communication and organizational skills; attention to detail and self-direction.
- Ability to multitask and work collaboratively and independently in a dynamic, entrepreneurial environment.
- Proficiency in Microsoft Office.
- Ability to travel approximately 50%, including intermittent international travel.
- A valid driver’s license and a passport or the ability to obtain one.
- Ability to meet the physical demands of the role, including infrequent lifting of up to 75 pounds, climbing, bending, squatting, kneeling, crouching, reaching, and working with machinery and tools.
- Ability to work in industrial environments, including exposure to hazardous materials, extreme heat, and moving mechanical parts, while wearing common personal protective equipment.
- Ability to work extended hours when needed.
Nice To Haves
- Three to five years of successful experience in industrial service or equipment installation is preferred.
- PLC programming experience.
- Former military experience.
- Experience with robotics.
Responsibilities
- Install, maintain, and repair GP Reeves equipment at customer sites.
- Respond to service calls and customer technical inquiries; diagnose malfunctions, identify root causes, and implement effective resolutions.
- Perform preventative maintenance to support equipment reliability and prevent future issues.
- Coordinate service visits with customers and internal teams.
- Document service activities, repairs, and maintenance, and update customer project documentation when changes occur.
- Assist customers with installation and start-up of new machines.
- Provide remote support by phone, email, and virtual communication.
- Quote spare and replacement parts to customers.
- Train customers in equipment use and routine maintenance, both formally and informally.
- Assist with testing and validation of new products or upgrades.
- Supervise skilled tradesmen constructing and installing GP Reeves-supplied equipment when necessary.
- Perform system audits of GP Reeves equipment.
- Maintain detailed knowledge of GP Reeves products, policies, and procedures.
- Follow safety guidelines and company policies while performing field service work.
- Maintain regular and predictable attendance at the workplace or customer/client locations.
- Meet the physical demands of the position and travel requirements.
- Communicate and resolve issues to ensure successful completion of service visits.
- Provide exceptional customer service to new and existing customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
