Field Service Technician

Fujifilm•Remote,

13d•$40 - $43•Remote

About The Position

The Field Service Technician – Level 4 will be considered a specialist for a single product line that the TSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to all technicians. Will be considered the SME on the service team and lead other technicians with support and repair as required. This position will require travel throughout the United States. This is a remote position within the Western region of the US between Texas and California - close to a major airport.

Requirements

High School diploma or GED equivalent
8 or more years of field service experience with industry-related product lines
Two-year electronics or mechanical engineering degree or equivalent in field experience
Field service experience with toner-based production equipment
Extensive knowledge of electronics
Computer skills with emphasis on operating systems and hardware.
Excellent organizational and time management skills.
Understand and embrace importance of communication and its role relative to the customer.
Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
Working knowledge of Microsoft applications and outstanding customer service
Requires a valid state driver's license (Real ID compliant), and passport
Must be able to do extensive traveling: 70%

Nice To Haves

Ability to work with cross functional teams
Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
Outstanding communication, interpersonal and leadership skills.
Ability to deliver a structured training class

Responsibilities

Coach and mentor internal and partner technicians with installations/repair as the SME for the product line they support.
Leads team in special projects requiring technical expertise
Recognizes technical gaps and proactively pursues solutions for the team.
Provide remote and on-site support and, repair to customers in Mexico, North and South America
Provide solutions to complex service issues by utilizing KT methodology, through data and problem analysis.
Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
Develop strong working relationships with customers
Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
Complete and submit service activity information and paperwork timely to the appropriate group/department
Monitor and manage the return of all parts
Manage and complete all Preventative Maintenance requirements
Attend training classes (locations throughout the world), to stay current on both new and existing products
Liaison directly with product manufacturers (including overseas)
Weekend work and overtime required as needed for installations, service calls and training
Conduct technical training classes for technicians
Provide sales assistance in demos and/or customer visits as needed
Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
Communicate technical issues to the Technical Service Manager and technical support group
Perform related duties as assigned by manager