Field Service Technician
About The Position
The Senior Field Service Technician will take ownership of their daily jobs and be responsible for delivering exceptional floor care services to both residential homeowners and commercial businesses. This role involves working with hands, seeing jobs to completion daily, continuous improvement, and being part of a great team. The technician will assist experienced technicians on floor care projects, providing support and learning technical procedures under direct supervision. This includes services such as carpet & upholstery cleaning and protection, tile/grout cleaning and protection, vinyl floor care, stone polishing, and wood floor cleaning and protection services. The role also involves assisting with VCT scrubbing, stripping, and polishing operations, as well as marble floor cleaning and polishing services. Learning to communicate with clients, maintain professional relationships, and ensure a safe and trustworthy atmosphere are key aspects of the position. The technician will also be responsible for equipment care, supporting large projects, observing client needs assessment, and following company standards and safety protocols.
Requirements
- Consistently align actions and behavior with company core values of Integrity, Continual Improvement, Optimal Efficiency, and Team Minded.
- Maintain strict confidence of company, team members, and client information.
- All work will be performed to the company policies and standards.
- All work will be performed in the spirit of the company's purpose.
- All oral and written communication directed internally and externally will be clear, concise and of the highest professional caliber.
- Your direct reporting position will be notified of any issues that cannot be resolved properly and in a timely manner.
- Your direct reporting position will be notified of any deadline that cannot be met no later than 72 hours before the deadline.
- All routine work will be documented in an operations manual for your position. The information included in the operations manual is proprietary.
- All team members must respect each other's time, space and need for concentration. Socializing and interruptions must not impede workflow.
- Everyone is encouraged to recommend ideas for the improvement of their department and position that are consistent with the company's purpose, values and goals.
- Fully engage in all coaching sessions, maintaining open and honest communication with teammates & supervisor.
- Maintain top of mind awareness of this position contract & its requirements.
- Ability to assist with floor care equipment including carpet cleaners, tile/grout machines, floor scrubbers, strippers, and polishing equipment under supervision.
- Physical stamina for demanding work including lifting up to 40 pounds, bending, squatting, and prolonged standing while learning proper techniques.
- Capability to work in various commercial and residential environments while maintaining professional demeanor and supporting an atmosphere of trust and safety.
- Willingness to learn proper handling of cleaning chemicals and floor care products following safety protocols under supervision and guidance.
- Valid driver's license with clean driving record and reliable transportation for travel to various commercial and residential project sites.
- Flexibility to work various hours including evenings and weekends based on client needs and project deadlines while in the training phase.
Responsibilities
- Assist Sr Floor Care Specialist and experienced technicians on floor care projects, providing support and learning technical procedures under direct supervision.
- Support floor care services including carpet & upholstery cleaning and protection, tile/grout cleaning and protection, vinyl floor care, stone polishing, and wood floor cleaning and protection services.
- Assist with VCT scrubbing, stripping, and polishing operations while learning proper equipment operation and surface preparation techniques.
- Support marble floor cleaning and polishing services by preparing equipment, materials, and assisting with specialized procedures under guidance.
- Learn to communicate with clients about services while supporting the Sr Floor Care Specialist in creating trust and maintaining professional relationships.
- Help create and maintain an atmosphere of trust and safety within client homes and commercial spaces through respectful conduct and professional appearance.
- Take excellent care of all equipment and resources provided, learning proper maintenance, cleaning, and storage procedures while following established protocols.
- Support large projects by following directions from Sr Floor Care Specialist, maintaining quality standards, and learning project coordination procedures.
- Observe client needs assessment and service recommendations while learning to identify appropriate floor care solutions and maintenance programs.
- Follow company standards, safety protocols, and quality control measures while developing technical skills and supporting project completion goals.
Benefits
- Competitive starting wage: $20 - $24 per hour (can quickly make $25-$30 per hour)
- Performance-based quarterly bonuses and profit-sharing opportunities
- Hourly premium for nights and weekends
- Comprehensive health, dental, and vision coverage
- Retirement plan with company matching
- Paid time off, holidays, and personal days
- Extensive professional development and technical training opportunities
- Career advancement path to Sr Floor Care Specialist and management roles
- Company equipment and safety gear provided
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
