Field Service Technician
About The Position
The Field Service Technician provides technical assistance to internal and external customers and supports field projects, training classes, Corning manufacturing facilities, Product Line Management, and Commercial Sales and Marketing. The role serves Corning’s Optical Communications segment, which provides optical solutions for carrier and enterprise networks. The technician travels to customer sites to install, test, repair, and document fiber-optic communication systems. The position also involves leading network installation projects, providing on-site troubleshooting and technical support, investigating reported product issues, evaluating Corning and competitor products, and sharing competitive and quality-related findings with relevant teams. The role supports training at Corning, regional, and customer locations and updates technical and training documents. Domestic travel is approximately 75%.
Requirements
- High school diploma or equivalent.
- Sound mechanical intuition and PC computer literacy.
- Ability to distinguish colors.
- Ability to lift parcels and equipment weighing up to 50 pounds.
- Ability to climb ladders and work from aerial lifts.
- Ability to obtain a U.S. passport.
- Willingness to travel domestically approximately 75% of the time.
- Valid driver’s license.
Nice To Haves
- Five years of technician-related experience.
- Associate degree in a STEM field.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint, and Visio.
- Technical writing ability, particularly the effective presentation of detailed concepts.
- Knowledge of construction and project-planning procedures.
- Related work experience and/or military background in telecommunications.
Responsibilities
- Master optical test and splice equipment and the procedures needed to perform assigned tasks.
- Travel to customer sites to install, test, repair, and document fiber-optic communication systems.
- Act as a Project Leader, coordinating and executing all facets of a fiber-optic network installation.
- Assist with fiber-optic training courses at Corning locations, regional locations, and customer sites.
- Provide on-site technical assistance and troubleshooting for Corning customers at various locations.
- Conduct on-site investigations of potential product issues raised by customers.
- Evaluate Corning and competitor products.
- Pursue, obtain, and report competitive information to Product Line Management, Manufacturing, and Sales/Marketing.
- Recommend solutions to Sales, Manufacturing, and Field Engineering for quality or field-related problems.
- Coordinate project- and support-related travel and logistical activities and plans as assigned.
- Update technical and training documents.
Benefits
- Company-wide bonuses and long-term incentives.
- Company-paid pension benefit with fixed contributions.
- 401(k) savings plan with matching contributions.
- Medical, dental, and vision benefits.
- Paid parental leave and family-building support.
- Fitness benefits.
- Company-paid life insurance and disability benefits.
- Disease management programs.
- Paid time off.
- Employee Assistance Program (EAP).
- Employee recognition program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
