Field Service Technician

IMA S.p.A.•Town of Tonawanda, NY

60d•$60,000 - $70,000•Onsite

About The Position

IMA Group is a global leader in the development and production of automatic machines for the processing and packaging of pharmaceutical, cosmetics, food, tea and coffee products. IMA Life North America specializes in providing aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries. This role involves performing preventive maintenance, troubleshooting, and supporting equipment commissioning for IMA Life freeze-drying equipment installed worldwide. The technician will also assist with production, testing, and customer service tasks when not in the field, and is responsible for completing documentation and computer records. Availability for on-call support and representing the company professionally at customer sites are key aspects of the position.

Requirements

Technical certificate in electro-mechanical or process disciplines, or associate degree in a technical field with 3–5 years of experience in installation, commissioning, and maintenance of industrial equipment, or equivalent hands-on technical experience.
Available to travel up to 80%, including internationally.
Understanding of control systems using PC and PLC architectures.
Experience in the maintenance of complex industrial equipment.
Ability to read and interpret mechanical and electrical drawings to support field troubleshooting and service activities.
Strong organizational skills and ability to manage workload independently.
Excellent communication and customer-facing skills; ability to represent the company positively at customer sites.

Nice To Haves

Experience supporting the installation, commissioning, and maintenance of complex industrial equipment.
Ability to troubleshoot equipment issues independently under time constraints.
Familiarity with working in FDA-regulated or other highly regulated environments (e.g., pharmaceutical or biotech).
Willingness to travel extensively and provide flexible on-call support as required.
Strong commitment to delivering high-quality service and maintaining positive long-term customer relationships.
Familiarity with freeze-drying processes in pharmaceutical applications.

Responsibilities

Perform preventive maintenance on IMA Life freeze-drying equipment installed worldwide, ensuring safe and efficient operation.
Troubleshoot system errors and failures, identify root causes, and implement corrective actions to restore equipment functionality.
Support equipment commissioning and, when not in the field, assist with production, testing, and customer service tasks.
Complete and manage documentation and computer records required for service execution and quality tracking.
Remain available for on-call support as required by service agreements.
Represent the company professionally at customer sites with punctuality and appropriate conduct.
Develop and maintain positive customer relationships to ensure satisfaction and service excellence.