Field Service Technician

Ossid•Battleboro, NC

73d•Onsite

About The Position

Ossid, a division of Pro Mach, is seeking a talented Field Service Technician to provide technical support and service to customers throughout the complete lifecycle of a machine. As a company machinery expert, this role involves advising and assisting customers in identifying operational problems with Ossid overwrap, weigh price and labeling (WPL), and horizontal form fill and seal (HFFS) equipment. The technician will provide innovative solutions to enhance customer operations and processes for greater efficiency and economy. This position reports to the Service Manager.

Requirements

5 years’ minimum experience in highly skilled technical support and/or building of an electro-mechanical product/system.
Ability to travel up to 70% of the time, mostly domestic.
Excellent interpersonal skills.
Must have mechanical knowledge of how automation works and the ability to assemble machines.
Problem-solving and independent judgment skills.
Demonstrated ability to accurately use a variety of measuring instruments and to read and understand engineering designs which includes wiring schematics.
Capable of successfully handling a multi-tasked role.
Ability to read blueprints (Solidworks, Autocad, etc.).

Responsibilities

Assembling a machine from the ground up (could be multiple machines).
Assisting engineering in the startup of equipment.
Working with customers during factory acceptance testing (FAT).
Installation of machines at customers facilities.
Performing upgrades to current machines in the field.
Providing emergency field service.
Troubleshooting, repairing, assembling, installing, and integrating machinery of complex and involved design requiring a high level of technical skill/knowledge and independent problem-solving skills.
Ensuring all established inspection, testing, quality, and operating specifications are met.
Directing and/or supervising customer personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
Identifying and correcting machine discrepancies.
Maintaining positive customer relationships at all times.
Identifying new product opportunities.
Making recommendations for product improvements.
Working from engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc.
Providing assistance and work support for the plant Operations Department by receiving and responding to customers’ technical inquiries.
Functioning as a technical resource for the Sales Department’s Sales Representatives and Engineering Design Department to address and resolve inquiries and problems related to installation/integration or repair.
Performing final assembly, quality tests, and delivery preparation of equipment prior to shipment.
Preparing trip reports that update the company on the status and condition of installed equipment and identify additional equipment/parts opportunities.