Field Service Technician

Bosch Group•Bethlehem, PA

15d

About The Position

Bosch Rexroth is seeking a skilled, customer-focused Field Service Technician to support the installation, commissioning, troubleshooting, and repair of hydraulic and electro-hydraulic systems at customer sites. This hands-on, customer-facing role requires technical aptitude, flexibility, and willingness to travel. The technician helps ensure system performance, customer satisfaction, and long-term service partnerships. The role may also provide labor support to the Bethlehem service shop during peak demand periods and support other technicians remotely or on-site.

Requirements

Associate’s degree in Electronics, Mechatronics, Industrial Automation, or a related technical field from an accredited program, or a high school diploma/equivalent plus at least 2 years of experience in a hydraulic/electronic service shop or field service environment.
Experience supporting internal and external customers with technical questions, concerns, and service issues.
Willingness and ability to travel domestically and internationally approximately 50–60% of the year, often with minimal advance notice.
Strong interest in learning and applying fluid power technologies, including pumps, motors, proportional and servo valves, and logic valves.
Willingness to learn and work with industrial hydraulic electronic controllers, such as HNC, HPC, and HACD.
Working knowledge of computers and Microsoft Office applications, and ability to install and use controller-specific software as required.
Excellent verbal communication, organizational, and documentation skills.
Ability to work collaboratively under the guidance of senior Field Service Technicians.
Flexibility to work overtime as needed to meet customer and project requirements.
Indefinite U.S. work authorization; future sponsorship for work authorization is unavailable.

Responsibilities

Provide on-site support at customer locations to diagnose, repair, and commission hydraulic and electro-hydraulic components and systems.
Troubleshoot customer machinery and system performance issues, identify root causes, and implement effective solutions.
Develop specialized knowledge of industrial hydraulic and electro-hydraulic machinery and apply it to customer requirements.
Use computerized hydraulic diagnostic tools to verify system functionality and control performance.
Support system testing, commissioning, and validation in-house and at customer sites.
Proactively address and resolve complex customer issues and service-related concerns.
Identify and communicate potential service opportunities or new business needs observed at customer sites.
Collaborate with Field Service, Inside Service, and other internal teams to coordinate customer support.
Provide labor support to the Bethlehem service shop during peak demand periods, as needed.
Prepare detailed field service reports covering work performed, materials used, labor hours, and expenses.
Support other technicians remotely or on-site to help resolve issues promptly and share knowledge.