FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Odessa, TX

15d

About The Position

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses problems, makes mechanical repairs, verifies equipment operation, and communicates repair needs and completed work to customers. The role also includes documenting work, maintaining the service van, coordinating its maintenance, and submitting required paperwork and time records.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver’s license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Ability to perform essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Responsibilities

Read work orders and observe and listen to equipment in operation to determine malfunctions and diagnose problems.
Offer solutions to meet customer specifications and provide estimates when appropriate.
Inspect and analyze equipment breakdowns before making mechanical repairs.
Record complete repair descriptions on work orders, including the equipment model, serial number, and hour-meter reading.
Obtain customer signatures and communicate repair needs and completed work.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired equipment to verify conformance to specifications.
Represent Equipment Depot to customers.
Maintain a professional image and keep the service van clean inside and out.
Coordinate with operations or the service manager when the van needs routine maintenance or has other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call in time to the service administrator by 9:00 a.m.