Field Service Technician

PARAGON PRO RENTALS LLC•Fort Worth, TX

9d•Onsite

About The Position

The Field Service Technician performs maintenance and repairs on heavy equipment rentals, scissor lifts, and customer equipment in the shop and at customer job sites. The role involves diagnosing mechanical and electrical issues, selecting appropriate repair procedures, and preparing parts requisitions. The technician travels to customer sites, works independently and with a team, and provides professional, safety-focused service that supports a positive customer experience. The position requires flexibility to work any shift and overtime as needed to meet business and customer demands, along with the ability to operate in a fast-paced environment and prioritize workload effectively.

Requirements

High school diploma or equivalent; experience may be considered in lieu of education.
Valid driver's license and clean Motor Vehicle Record (MVR).
Minimum of 2 years' experience in the construction or equipment rental industry.
At least 2 years of hands-on equipment and/or engine experience, including diagnostics and troubleshooting on rental equipment.
Intermediate mechanical aptitude.
Strong troubleshooting and analytical skills.
Ability to perform repairs safely and work independently and as part of a team.
Professional interaction skills with customers and personnel at all levels of the organization.
Strong verbal and written communication skills.
Self-directed and well organized, with the ability to prioritize workload and provide excellent customer service.
Ability to learn and apply new knowledge and function in a fast-paced environment.
Proficiency with technical software, databases, and manuals.
Basic understanding of computers and software such as Microsoft Office Suite and web-based applications.
Positive attitude and a high level of personal credibility and integrity with customers, management, and dealership coworkers.
Ability to work any shift and overtime as needed.

Responsibilities

Perform maintenance and repairs on rental and customer heavy equipment and scissor lift equipment.
Diagnose and repair mechanical and electrical issues in the shop and at customer job sites.
Travel to customer job sites to provide repair and maintenance services.
Apply troubleshooting techniques and determine appropriate repair procedures.
Prepare parts requisitions.
Perform repairs safely and promote a positive customer experience.
Work independently and collaboratively with a team, customers, and personnel throughout the organization.
Prioritize workload and maintain organization while responding to business and customer demands.
Learn and apply new knowledge; use technical software, databases, and manuals.
Work any shift and overtime as needed.
Maintain company and product confidentiality.
Perform other job tasks and functions as assigned.