Field Service Technician

Ecolab • Novi, MI

55d • $61,700 - $92,500 • Onsite

About The Position

Ecolab is seeking a Field Service Technician to join their team in the Detroit, MI market. This field-based service role involves delivering consistent, high-quality customer program execution through reliable service, installations, maintenance, and issue resolution. The technician will support customers across Institutional business segments, help ensure Ecolab Brand Standards are met, and partner with sales and service teams to deliver an enhanced customer experience and measurable customer outcomes.

Requirements

• High School Diploma or equivalent
• 2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment
• Position requires a current and valid Driver’s License with no restrictions
• No Immigration Sponsorship available for this position
• Availability to work overnight shifts and provide emergency call assistance which may occur at night, on weekends and over holidays

Nice To Haves

• Associate’s degree or other advanced education or certifications
• Previous mechanical problem-solving experience, such as plumbing, electrical, HVAC, or equipment repair, in industries related to foodservice, laundry, housekeeping, hospitality, long-term care, and/or pool and spa

Responsibilities

• Provide service-intensive support to customers across the market, including aligned and centralized customers.
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems.
• Complete emergency service requests, equipment changeouts, and other planned and unplanned work orders reliably and efficiently.
• Evaluate account conditions during each visit and proactively take action to help ensure customers meet Ecolab Brand Standards.
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle, maximize effectiveness, and support first-time fix performance.
• Complete accurate and timely documentation for all work performed.
• Communicate Ecolab’s total value to customers and strengthen customer relationships.
• Partner with sales, distribution, and service teams to improve responsiveness, reduce friction, and deliver a consistent customer experience.

Benefits

• medical
• dental
• vision
• matching 401K
• company-paid pension
• stock purchase plan
• paid parental leave
• select discounted childcare resources
• life insurance
• accident insurance
• critical illness insurance
• hospital indemnity insurance
• auto insurance
• home insurance
• pet insurance
• identity theft protection
• short-term and long-term disability
• 401k
• pension plans
• retirement health care benefits
• short-term incentives
• vacation (12 days)
• holidays
• parental leave
• employee stock purchase plans (Full-Time Associates)
• discount on day care services and caregiver services
• adoption assistance
• group legal services
• employee assistance program
• employee discount program
• education assistance program
• on-Site childcare and fitness facilities may be available at select Ecolab locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED