Power Generation Field Service Technician - Level II

Cummins•Charlotte, NC

69d•Onsite

About The Position

Diagnoses and completes less complex repairs to generators and components at the customer’s site. This role involves engaging customers, applying specialized tools and documented procedures to perform repairs and preventative maintenance. The technician will also be responsible for completing required documentation, maintaining their service vehicle and tools, and ensuring adherence to health, safety, and environmental policies.

Requirements

Basic level field service work experience
Intermediate level knowledge of and/or experience with of power generation products
High Voltage/ Low Voltage experience
Customer service experience
A current valid license is required for this role
Must be 18 years old with 2 years driving experience
This role requires a 5 year motor vehicle report, free from major violations

Nice To Haves

Apprentice Certified Power Generation/ Electrical Technician
Vocational diploma from relevant technical institution
Current relevant electrical certification

Responsibilities

Diagnoses and completes less complex repairs to generators and components at the customer’s site.
Engages customers in a courteous and professional manner.
Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.