Field Service Technician

EO Johnson Business Technologies / Locknet Managed IT • Marquette, MI

19d • Onsite

About The Position

The Field Service Technician is an on-site, customer-facing role responsible for delivering, setting up, installing, configuring, diagnosing, and repairing office equipment at customer locations. The work includes troubleshooting mechanical, electronic, networking, media, and software systems, and training customers in equipment use and basic troubleshooting. The technician responds to service calls, manages parts and supplies, coordinates with customers and internal teams, and maintains a clean, organized company vehicle and work environment. Regular travel is required to customer sites within the Minneapolis/St. Paul metro area and up to an hour outside the 494/694 beltway. The listed job location is Marquette, Michigan.

Requirements

• High school diploma or GED.
• Strong mechanical aptitude and basic computer and networking knowledge.
• Ability to troubleshoot, problem-solve, and think critically in a fast-paced environment.
• Strong communication skills and a customer-first mindset.
• Self-motivated and organized, with the ability to work independently and as part of a team.
• Valid driver’s license and a good driving record.
• Ability to lift, move, and install equipment weighing up to 50 pounds or more as needed.

Nice To Haves

• Experience in a customer-facing or technical service environment is preferred.
• Willingness to learn and grow through ongoing training and development.

Responsibilities

• Deliver, install, and configure office equipment at customer locations.
• Assemble, configure, and test machines to ensure optimal functionality.
• Diagnose and repair equipment issues involving mechanical, electronic, networking, media, and software systems.
• Educate and train customers on equipment use and basic troubleshooting.
• Respond to service calls and resolve customer concerns on-site.
• Maintain accurate inventory of parts, tools, and supplies for service and installation.
• Communicate with customers, call coordinators, sales teams, and internal support staff to ensure seamless service delivery.
• Identify opportunities for equipment upgrades or additional solutions and refer them to sales as appropriate.
• Maintain a clean, organized company vehicle and work environment.
• Travel regularly to customer sites within the Minneapolis/St. Paul metro area and up to an hour outside the 494/694 beltway.

Benefits

• Competitive salary.
• 401(k) with 50% match.
• Health, dental, and vision coverage.
• Paid time off.
• Supportive team environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED