Field Service Technician

ANA•Henderson, NV

63d•$76,000 - $85,000•Remote

About The Position

Join a recognized industry leader - Alliance North America (ANA) was proudly named a 2025 Top Workplace in the Manufacturing Industry. ANA is the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier. ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Field Service Technician in a remote/on-the-road position in our East Coast US territory. The Field Service Technician provides technical expertise as part of the ANA Support Team for the repair and training to our line of generators, air compressors, and associated equipment. The Field Service Technician aids in the development and education of our core customers. With regular customer visits and building open and honest relationships, adding additional support to our quality line of equipment and commitment to customers. Further, the Field Service Technician collaborates with our engineering and manufacturing teams on product improvements, new product development, as well as after purchase additions to the equipment. The position is a remote/on the road position, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to the National Service and Training Manager.

Requirements

2+ years of hands-on experience in field service, equipment maintenance, or a related technical role.
Working knowledge of mechanical + basic electrical systems, including basic troubleshooting and diagnostics.
Comfortable interacting with customers and providing training
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and documentation.
Ability to read and interpret technical manuals, schematics, and service documentation.
Strong problem-solving skills with the ability to perform equipment diagnostics and repairs in the field.
Must be based in the United States and live in ANA’s Northwest Region: CT, DE, GA, MA, MD, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV, FL, IN, KY
Authorized to work in the U.S. without employer sponsorship.

Nice To Haves

Trade school certification or technical training with a focus on engines, mechanical systems, or industrial equipment, or a bachelor’s degree in mechanical engineering, industrial technology, or a related field, preferred

Responsibilities

Performs all duties in a safe and effective manner according to the company’s policies and procedures.
Maintains the ANA culture
Safely operate ANA service vehicles.
Performs installation and training services for our core customer base
Troubleshoot problems and resolve in a timely manner.
Communicates information and documents with work computer and phone.
Provides superior customer service.
Maintains professional personal appearance.
Updates professional knowledge through constant study of ANA products
Helps provide a positive team spirit daily.
Travel up to 80% throughout North America
Other duties as assigned