Field Service Technician

COMPANY WRENCH LTD•Lexington, KY

17d

About The Position

The Field Service Technician repairs and services equipment and attachments to high quality standards, working independently with minimal direct supervision. The role includes routine maintenance, safety inspections, diagnosing and repairing equipment, sourcing required parts and materials, and maintaining accurate repair records. Technicians are expected to work safely, keep their workspace and service truck clean, care for tools and vehicles, and provide professional customer service and communication. Assigned training is delivered virtually and in person; overnight travel may be required.

Requirements

Two years of industry experience.
Class A or B CDL, or the ability to obtain a Class A or B CDL.
Strong mechanical skills and aptitude.
Strong diagnostic abilities and mindset.
Good communication skills and safe work habits.
Ability and experience to perform repairs on all major equipment systems.
Working knowledge of equipment operations and mechanical functions.
Ability to provide personal tools smaller than one-inch drive.
Ability to work with minimal supervision.
Proficient understanding of hydraulic pressure and flow.
Proficient in Ohm’s law.
Proficient in the use of a digital multimeter.
Ability to speak and listen; stand, walk, bend, kneel, stoop, crouch, crawl, and climb throughout the workday; and frequently lift or move items over 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Champion safety and ensure all work is completed safely.
Perform routine maintenance and safety inspections, and create deficiency repair lists.
Plan the methods and sequence for assigned maintenance work.
Research and order parts and materials needed for maintenance and repairs.
Complete repairs efficiently and effectively, and confirm all assigned repairs are finished.
Return unused parts and materials according to established methods.
Maintain a safe, clean workspace and service truck; power wash and clean equipment and attachments as needed.
Maintain legible records of notes, time, parts, supplies, and outside purchases, following established record-keeping methods.
Document the complaint, cause, and correction for all repairs.
Comply with company policies, procedures, and methods.
Maintain and care for shop and truck tools, equipment, and vehicles in the technician’s possession.
Communicate professionally and honestly with coworkers and customers, provide customer service, and advocate for Company Wrench and its equipment brand.
Complete assigned training, which may be virtual or in person and may require overnight travel.

Benefits

Medical, dental, and vision insurance
401(k) plan with matching
Paid time off and vacation
Paid birthday holiday
Short- and long-term disability
Growth opportunities
Paid training
Monthly profit-sharing bonus
Employee stock ownership plan (ESOP)
Health and wellness program
Discounts on products and services
Relocation assistance for qualified candidates
Uniforms provided
Career advancement opportunities and promotion from within
Paid continuing education, including manufacturer hands-on and web-based training
Clean and professional work environment
Apprenticeship program
Competitive wages
Tool reimbursement program
Annual $150 voucher toward work boots
Company-provided service vehicle, fuel card, credit card, laptop, and cell phone
Long-term job security
Family-owned and operated company