Field Service Technician

Hitachi•Kansas City, MO

63d•Onsite

About The Position

Hitachi Global Air Power is seeking a Field Service Technician for their Kansas City, MO location. This role involves providing maintenance and technical support for Sullair products at customer field locations, acting as an expert on rotary products and accessories, and possessing broad knowledge of competitive rotary products. The technician will install new products, enhance existing ones, and may provide training to customer personnel. Responsibilities include identifying and troubleshooting malfunctions, conducting repairs, preparing detailed service reports, logging maintenance activities, and collaborating with various Hitachi departments to resolve field concerns. The position also supports the Sullair Training Department and reports directly to the Field Service Manager. Hitachi Air Centers focuses on delivering value, building partnerships, and ensuring customer success through expert service and technical knowledge.

Requirements

Must be fluent in English
Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling
Employees will use company provided equipment and will be required to travel to attend company provided training
Employees are required to have their own tools to perform their job duties
High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
2-3 years of air compressor commissioning and maintenance experience
Demonstrated success in technical aptitudes of compressed air systems
Experience with industrial product manufacturing and processes
Strong verbal and written communication skills
Must be able to engage and communicate effectively with all levels of the organization
Strong grasp of Microsoft office required
Ability to read and understand schematics
Ability to work independently or on a team
On time to all meetings / appointments / and scheduled engagements
Disciplined and reliable work habits
Willing to accept responsibilities within a team environment

Nice To Haves

Associate degree a plus
Technical Trade School a plus
Experience with rotary screw Oil Free Compressors a plus
Compressed air challenge – Level 1

Responsibilities

Performs any needed service on all Sullair rotary products without supervision
Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products
Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
On call as scheduled for after-hours customer support
Follow all Environmental Health and Safety policies and procedures
Communicate distributor feedback to Sullair management as Voice of Customer
Drive field concerns to closure in a timely manner
Support goal of service within the Service Department of 95%
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers
Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer
Dedicated to completion of responsibilities
Operate a company vehicle safely and in compliance with all traffic laws and HGAP policies