Field Service Technician

Mutualink Inc•Wallingford, CT

12d•$50,000 - $75,000•Onsite

About The Position

Mutualink, a wireless communications company specializing in advanced technology for first responder interoperability, is seeking experienced radio and wireless technicians and/or systems engineers to design and deploy networks. The Field Service Technician is responsible for the implementation, deployment, and testing of Mutualink’s Interoperable Multimedia System, ensuring successful integration of public safety radio communications networks, video, and telephone systems. The ideal candidate will have a proven track record of customer-facing work and experience with racking and cabling equipment in a data center environment, including cable management. This position requires domestic and potentially international travel.

Requirements

Two years+ experience working with public safety radio communication systems.
Understanding of radio frequency theory, signal propagation, and antenna types (N-Type, BNC, SMA).
Working knowledge of public safety two-way radio systems (including conventional, SmartNet/SmartZone, EDACS, and LTR-Net) and dispatch console systems.
Working knowledge on how radios work and willingness to learn about portable, base station radios and Console integration.
Demonstrated ability to use a multimeter to test voltage, continuity, and pin-outs on radio cables.
Familiarity with grounding practices and tower site safety.
Understanding of the OSI Model (Layers 1-3), IP addressing, subnetting, and VLANs.
Foundational knowledge of VPNs and IPSEC tunneling; willingness to learn advanced protocols (MPLS, Multicasting, PIM Sparse Mode, and QoS).
Working knowledge of Linux/Unix command line and Windows Server environments.
Experience and working knowledge or ability and willingness to learn Video (Digital Video Systems, Video Compression Technology, FFMPEG, Transcoding).
Experience configuring IP cameras (Axis, Verkada, etc.) and understanding various video inputs (HDMI, VGA, DisplayPort).
Experience streaming HD video through VLC or other media players over the internet.
Ability to learn and troubleshoot Video Compression (FFMPEG), Transcoding, and the RTSP protocol.
Experience with video cabling and converters to integrate legacy analog systems into digital networks.
Must be 'customer-facing' ready—able to explain technical issues clearly to first responders and non-technical stakeholders.
A 'Self-Starter' mindset.
Willingness to travel 75%+ of the time.
Ability to lift and carry up to 50 lbs (racking UPS units, servers, and batteries).
Competent in using hand and power tools (drills, crimpers, wire strippers, Digital Volt Meter) for racking equipment and cable management.
Ability to lift 50+ lbs, work on ladders, and operate in cramped data center or 'radio shack' environments.
Must possess a valid Driver’s License with a clean driving record.
Must possess a valid Passport for potential international travel.

Nice To Haves

Microwave or Multiplexer experience is a significant plus.
CompTIA Network+, Security+, or Cisco CCNA/CCST certifications are a strong plus.

Responsibilities

Implementation, deployment, and testing of Mutualink’s Interoperable Multimedia System.
Integration of public safety radio communications networks, video, and telephone systems.
Racking and cabling equipment in a data center environment.
Cable management.
Performing basic troubleshooting independently before escalating to senior engineering.
Acting as the 'boots on the ground' contact for remote Sales, Support, and Engineering teams.
Capturing high-quality 'As-Built' site photos.
Providing clear, written site visit reports (SVRs).