Field Service Technician

Burroughs•Memphis, TN

13d

About The Position

Burroughs is hiring a Field Service Technician to install, maintain, and repair multi-vendor cash automation and self-service equipment at customer sites. The role involves diagnosing technical issues, providing clear communication and follow-through, and maintaining tools, parts, and inventory. Technicians receive comprehensive training and tools and work hands-on with transaction and cash automation technologies across banking and retail platforms. The position requires regular travel within an assigned local or regional territory, generally for same-day trips within driving distance. Occasional overnight stays may be needed, and a company vehicle is provided for business use. Technicians generally work full-time hours, but schedules may vary with customer needs and can include evening, weekend, overtime, or on-call support. The posting covers Field Service Technician levels 1 through 3, with pay based on skills, experience, and competency.

Requirements

High school diploma or equivalent.
At least 21 years of age.
Valid driver’s license and at least two years of driving history.
Valid NRT Gaming License or ability to pass applicable NRT Gaming License requirements for the state of application.
Ability to lift or move up to 75 pounds.
Technical aptitude or strong interest in learning electro-mechanical repair.
Excellent customer service skills and a positive, solutions-focused attitude.
Integrity, reliability, and professionalism.
Strong organizational and communication skills.
Ability to work independently and as part of a team.

Nice To Haves

Associate’s degree.
Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

Install, maintain, and repair multi-vendor cash automation and self-service equipment.
Diagnose and resolve technical issues quickly and effectively.
Provide an exceptional customer experience through clear communication and follow-through.
Manage tools, parts, and inventory accurately and carefully.
Travel within an assigned local or regional territory to service customer sites.