Field Service Technician

Mission Critical Group

38d•Remote

About The Position

A Field Service Technician performs installation, maintenance, troubleshooting, and emergency repair of UPS, LV & MV power systems at client sites throughout the US. This role requires 90% travel and operates with a high degree of independence. The ideal candidate combines UPS & electrical systems experience with excellent customer communication skills and a commitment to safety. You'll serve as a technician while building client relationships and keeping critical power equipment running reliably.

Requirements

1-2+ years working with UPS, generators, governors, regulators, MV/LV switchgear, or similar power equipment
Industry Background: Datacenters, power generation, utilities, oil & gas, marine, or energy sectors
UPS & Power Distribution equipment
Proficient with multimeters, hand tools, wiring equipment, and soldering
Comfortable with Microsoft Office for documentation and reporting
Valid license with clean driving record (required for travel)
Strong customer interaction and reporting skills
High school diploma or GED required.

Nice To Haves

UPS experience (Delta Electronics, Schneider Electric, Eaton, Vertiv or similar)
Electrical Distribution experience (Schneider Electric, Eaton, ABB, or similar)

Responsibilities

Assist with jobs and field activities
Perform installation, calibration, preventative maintenance, and emergency repairs on UPS and MV/LV Power distribution equipment
Troubleshoot and repair breakers, shutdown switches, wiring harnesses, alternators, UPS, battery systems, and control panels, and control wiring
Assist with root cause analysis on complex electrical failures
Work with Modular Enclosures and Power Skid systems and perform field surveys
Serve as the on-site technician answering questions, educating clients on maintenance best practices, and building long-term relationships
Communicate clearly with customers about issues, solutions, and timelines
Review electrical plans and designs to confirm technical accuracy and identify any potential discrepancies or risks to the project.
Assist with onsite startup and/or commissioning of company supplied equipment.
Plan, conduct and document onsite Integrated Systems Testing (IST) for company supplied equipment.
Ensure all installations meet applicable standards.
Assist Logistics/Project Managers with timing of all equipment testing
Partner with Engineering, Production, and Sales teams on service estimates and parts recommendations
Contribute to continuous improvement initiatives
Provide emergency support when critical systems go down (rotating on-call schedule)
Perform other duties as assigned.