Field Service Technician II- Midwest (TX, OK, KS, MO)

Bartelt Packaging•Sarasota, FL

About The Position

Bartelt Packaging, a ProMach company, is seeking a Field Service Technician to travel to customer sites to repair, maintain, and start up Bartelt Packaging equipment. The technician serves as a communication link between customers and the company, providing customer service and technical support. The role also includes factory-floor support when the technician is not traveling for field service.

Requirements

Technical associate degree, or an equivalent combination of education and experience.
At least 3 years of experience in machinery repair.
Knowledge of mechanical principles.
Willingness to travel extensively within the United States and occasionally internationally.
Good communication and interpersonal skills, with a strong customer-service focus.
Proficiency with Windows and Microsoft Word, Excel, and Outlook.
Ability to train customer personnel on equipment.
Must reside within an hour of a major airport.

Nice To Haves

Experience with flexible packaging material machinery.
PLC programming experience.
Familiarity with PLC/PC systems.

Responsibilities

Install, integrate, repair, and troubleshoot complex flexible machinery, using technical knowledge and independent problem-solving skills.
Ensure established inspection, testing, quality, and operating specifications are met.
Direct or oversee customer personnel during machinery installations, integrations, repairs, and troubleshooting.
Customize machine programs on site as needed to meet customer requirements.
Occasionally maintain 24-hour on-call availability and provide technical support to customers by telephone.
Provide factory-floor support when not performing customer field service or traveling.
Train customers in the operation and service of the company's machinery.
Assist customers with aftermarket parts needs while in the field.