Field Service Technician

Shape Technologies Group•Kent, WA

About The Position

At Flow International Corp (Flow), a SHAPE company, the Field Service Technician installs, maintains, and supports Flow’s Waterjet and Fiber Laser Cutting and Press Brake machinery. The position requires strong mechanical and electrical skills, a customer-first mindset, and extensive travel. The technician provides on-site and remote technical support, trains customers, resolves equipment issues, and performs routine and preventive maintenance. The role includes an on-call rotation for after-hours and holiday support and extensive overnight travel, generally Monday through Friday, with occasional international travel. No supervisory responsibilities are assigned.

Requirements

Proficiency in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.
Strong diagnostic and troubleshooting skills.
Ability to analyze and resolve technical problems using sound judgment.
Proficiency with Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos.
Strong verbal and written communication skills, including the ability to clearly explain complex technical issues.
Excellent interpersonal skills and ability to remain calm and professional under pressure.
Strong initiative, a positive attitude, and a dependable work ethic.
Ability to organize work, manage time effectively, and work independently.
High school diploma required.
At least 2 years of experience with Waterjet, CNC Laser, or Press Brake equipment.
Hands-on experience with industrial machinery installation or field service.
Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills.
Valid driver’s license and passport.
Ability to lift up to 70 pounds and perform physically demanding tasks.
Willingness to work overtime and occasional weekends.
Ability to travel extensively, including up to 100% overnight travel Monday through Friday and occasional international travel.

Nice To Haves

Associate degree in Electronics, Robotics, or Mechanical Engineering.

Responsibilities

Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake systems.
Provide on-site and remote technical support to ensure optimal machine performance.
Train customers in machine operation, preventive maintenance, and safety procedures.
Diagnose and resolve mechanical, electrical, hydraulic, and software issues.
Complete detailed service documentation and reports.
Maintain current technical documentation and assist with parts identification.
Establish and maintain strong customer relationships.
Participate in an on-call rotation for after-hours and holiday support.
Perform routine and preventive maintenance.