Field Service Technician

Magnum Systems•Lenexa, KS

12d•Onsite

About The Position

The Field Service Technician provides professional service and support to Magnum Systems customers by starting up, installing, repairing, maintaining, and troubleshooting packaging, weighing, filling, pneumatic conveying, automation, and robotics systems. The role includes customer consultation and training, programming and testing, completing service documentation, and responding to customer questions by phone and email. The technician works under the guidelines of the Field Service Manager and follows established procedures when representing the company. This position frequently involves working independently at customer sites, including manufacturing plants, factories, and other industrial facilities. It requires extensive travel, potentially up to 95%, including driving or flying within the United States, Canada, and South America, and may require overnight stays or extended time away from home. Work may take place around heavy machinery, production lines, tight or elevated spaces, and potential hazards such as noise, vibration, chemicals, and electrical systems. Personal protective equipment and compliance with safety protocols are required. The position is full-time with irregular and potentially long hours. Work may include nights, weekends, holidays, and on-call duty, particularly for urgent service requests or production downtime. The role has no supervisory responsibilities. Magnum Systems offers a competitive benefits package that may include medical, dental, vision, life insurance, disability coverage, paid time off, holidays, and retirement savings benefits. Compensation is based on experience, qualifications, internal equity, and location.

Requirements

High school diploma or equivalent.
At least 3 years of experience as a service technician, maintenance technician, industrial equipment technician, or in a comparable role.
Ability to travel extensively and work independently at customer sites.
Valid driver's license with an acceptable driving record.
Legally authorized to work in the United States without employer-sponsored visa support.
Strong mechanical and electrical knowledge and aptitude, including systematic troubleshooting of industrial equipment.
Ability to read and interpret blueprints, wiring diagrams, schematics, process drawings, specifications, manuals, and technical documentation.
Knowledge of packaging, weighing, filling, pneumatic conveying, automation, and robotic systems.
Working knowledge of Rockwell Automation software, PLCs, HMIs, VFDs, and industrial robot programming.
Ability to install, load, modify, test, and troubleshoot PLC, HMI, VFD, and related control or logic programs within assigned qualifications and authorization.
Ability to use electrical and mechanical test equipment, hand tools, power tools, and diagnostic methods safely and effectively.
Ability to work under general supervision or independently, both as part of a team and as a self-starter.
Critical-thinking, interpersonal, communication, listening, and detail-oriented skills; ability to identify needs, anticipate obstacles, assess solutions, and communicate accountability.
Ability to maintain confidentiality and understand how internal policy or procedure changes affect the broader organization.
Ability to exert up to 100 pounds of force occasionally, over 50 pounds frequently, and over 20 pounds constantly to move objects; stand for long periods; and use hands and fingers to handle and manipulate tools, controls, and parts.
Close visual acuity to perform tasks near the eyes and within arm's reach, identify parts and tools, observe machine operation, and inspect completed parts.
Ability to work around machinery and other industrial hazards and use required personal protective equipment.

Nice To Haves

Experience commissioning equipment and training customer operators or maintenance personnel.
Industrial electrical, controls, mechatronics, or related technical education or certification.

Responsibilities

Prepare for and perform equipment start-ups, including customer pre-consultation, site readiness preparation, monitoring, programming, testing, assistance, and training.
Perform routine maintenance on equipment.
Provide technical consultation and installation assistance to on-site personnel or contractors.
Repair machines and systems, including performing rebuilds.
Determine causes of equipment operating errors and take action to remedy problems.
Select the tools and equipment required to perform service work.
Complete service reports and record repairs, warranty work, and maintenance performed.
Consult with customers by phone, troubleshoot issues, identify concerns, and provide guidance.
Install and run PLC and logic programs.
Read and review blueprints, plans, wiring diagrams, specifications, manuals, and other technical documentation in preparation for work.
Select troubleshooting methods, tools, parts, and routine corrective actions within established procedures and approved service scope.
Stop work when conditions are unsafe or site readiness or resources are inadequate; escalate matters beyond assigned authority and coordinate changes with the appropriate internal team.
Provide customer guidance without making unauthorized commitments and document service findings, actions, and approvals.
Travel to customer sites, potentially including overnight stays or extended periods away from home.