Field Service Technician
About The Position
Tri-Lift Industries, Inc. is a third-generation family business and a material handling equipment and solutions provider representing CLARK, BYD, and Liugong forklifts, as well as aerial equipment and solutions across North Carolina, South Carolina, and Virginia. The company describes its mission as being a trusted long-term material handling partner through industry-leading products and services, guided by values of passion, professionalism, integrity, and teamwork. The Field Service Technician promotes goodwill and accountability with customers through professional conduct and superior service. The role diagnoses equipment problems and breakdowns, recommends and performs repairs or modifications, and completes scheduled maintenance. The technician documents service calls and repairs, maintains company equipment and the service van, manages vehicle service and parts inventory, and keeps tools and work areas clean, orderly, and hazard-free. Additional duties may be assigned by management. The typical work schedule is 8:00 AM to 4:30 PM. Tri-Lift offers ongoing paid training, advancement opportunities, flexible wages based on previous experience and training, and a benefits package. Road technicians receive a company vehicle and gas card, subject to driver eligibility.
Requirements
- High school diploma or equivalent.
- Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
- Effectively communicate with customers, coworkers, and management.
- Understand service and training manuals and schematics.
- Safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
- Have personal tools required to perform equipment service duties.
- Pass a pre-employment drug test.
- Hold a valid and current driver’s license; driving record will be reviewed by the insurance company for eligibility to use a company vehicle.
Nice To Haves
- Knowledge of electrical and industrial battery charger repair.
Responsibilities
- Promote goodwill and accountability between the company and customers, acting professionally and providing superior customer service.
- Analyze and diagnose equipment problems and breakdowns, and recommend appropriate service and repair actions.
- Perform equipment repairs or modifications.
- Perform scheduled equipment maintenance efficiently.
- Document each service call and repair accurately and neatly, including the required paperwork.
- Maintain the serviceability and accountability of company equipment.
- Keep the company service van clean, orderly, and hazard-free.
- Secure and maintain service and parts inventory in the company vehicle.
- Maintain personal tools in good condition for equipment service duties.
- Keep the work area clean and hazard-free.
- Cooperatively perform additional duties assigned by management.
Benefits
- Competitive compensation and paid time off.
- Extensive hands-on training and advancement opportunities.
- Company uniforms.
- Company vehicle and gas card for road technicians.
- Tablet and laptop.
- 401(k) plan with a 4% company match.
- Medical, dental, and vision insurance.
- Company-paid short- and long-term disability insurance.
- Company-paid life insurance, with additional purchase options.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
