Field Service Technician
About The Position
The Field Service Technician travels to customer locations within an assigned territory to repair, test, troubleshoot, and install fire apparatus and other emergency equipment. The technician provides in-person and telephone support to customers, confirms equipment is functional, and follows up to ensure it remains in proper working condition after troubleshooting or repair. The role requires dependable, customer-focused service and the ability to manage service calls independently or with limited supervision. The position follows a Monday–Friday schedule. A high school diploma or GED is required. Candidates need a clean driving record and a Class B non-exempt CDL, or the ability to obtain one. Knowledge of repair principles and procedures in the heavy truck repair industry is required. EVT and ASE Heavy Truck certifications are a plus. The job involves regular use of hands, reaching, talking and hearing; standing, walking, and stooping, kneeling, crouching, or crawling; and occasional sitting, climbing or balancing, using stairs or ladders, and lifting or moving objects weighing up to 30 pounds. Required vision abilities include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Requirements
- High school diploma or GED.
- Clean driving record and a Class B non-exempt CDL, or the ability to obtain one.
- Knowledge of repair principles and procedures in all areas of the heavy truck repair industry.
- Willingness to travel within an assigned territory.
- Dependability.
- Excellent customer service skills, verbal and written.
- Ability to take responsibility for a high-quality repair process.
- Ability to work independently or with limited supervision.
- Excellent verbal communication skills.
- Ability to work under pressure.
- Ability to manage service calls.
Nice To Haves
- EVT (Emergency Vehicle Technician) certification.
- ASE Heavy Truck certifications.
Responsibilities
- Service and repair fire apparatus equipment.
- Travel to customer locations to test and repair equipment.
- Troubleshoot problems and install equipment.
- Respond to customer needs as required.
- Confirm that equipment is functional.
- Provide telephone support to customers to help troubleshoot equipment.
- Follow through after troubleshooting to ensure equipment is in proper working condition.
- Manage service calls.
Benefits
- Medical insurance with PPO and HDHP options.
- Company HSA match.
- Dental insurance.
- Vision insurance.
- Short-term disability insurance.
- Accident and hospital indemnity insurance.
- Telehealth.
- Voluntary life insurance.
- Voluntary critical illness insurance.
- 401(k) with employer match.
- Employee Stock Ownership Program.
- Paid holidays and paid time off.
- Four weeks of paid parental leave.
- Paid training and safety equipment.
- Company-paid basic life and AD&D insurance.
- Company-paid critical illness insurance.
- Long-term disability insurance.
- Employee Assistance Program.
- Verizon Wireless company discount, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
