Field Service Technician

Wabtec•Milwaukee, WI

3d•$62,100 - $85,300

About The Position

As a member of the Field Services team, the Field Service Technician troubleshoots and provides customer training on new and existing Roadway Work Equipment. The role puts new machines into service by demonstrating equipment and training customers at their sites, and repairs existing equipment onsite by troubleshooting, servicing, maintaining, and repairing machines to restore proper operation. The technician works directly with customers and Sales teams to ensure equipment meets customer expectations, and travels 70%–80% of the time, including to remote job sites.

Requirements

High school diploma or equivalent.
At least 5 years of experience as an industrial or mobile heavy equipment mechanic.
General mechanical experience and extensive knowledge of pneumatic, hydraulic, and electrical systems, including the ability to read schematics.
Ability to troubleshoot and solve equipment problems; mechanical aptitude.
Ability to interpret written, oral, or diagrammatic instructions and solve practical problems in varied situations.
Ability to read and interpret business documents, technical procedures, schematics, governmental regulations, and professional journals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, customers, suppliers, and the public.
Ability to work successfully with diverse personalities and build strong customer relationships.
Valid driver’s license.
Willingness to travel 70%–80% of the time.

Nice To Haves

Associate’s degree.
PLC and/or CanBus systems troubleshooting training (strongly preferred).
Previous railroad experience.

Responsibilities

Troubleshoot new and existing Roadway Work Equipment and train customers.
Put new machines into service, including demonstrating equipment and training customers at their sites.
Repair existing equipment at customer sites through troubleshooting, service, maintenance, and repair.
Recommend repair parts and product improvements to customers.
Advise and train customers on proper maintenance and operation of Nordco equipment.
Prepare weekly travel expense records and field reports as required.
Work with engineering and/or production to solve problems with new machines.
Contribute to continuous improvement of equipment and processes.
Work independently and build effective rapport with customers.