Field Service Technician

Secur-Serv • Charleston, SC

5d • Onsite

About The Position

Secur-Serv is a managed services provider of IT, print, and hardware services, with security at the core of its services. The company provides nationwide on-site service to businesses across the continental United States and Canada. Field Service Technicians support customers in industries including banking, education, logistics, manufacturing, medical, and retail. They install, troubleshoot, diagnose, and repair a range of hardware, including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Technicians travel to customer locations in a company vehicle and manage service work, preventative maintenance, parts inventory, customer communications, and required paperwork. The role may include supporting other territories, overnight travel, and on-the-job training of new technicians. Secur-Serv provides training at its Omaha headquarters and access to equipment manuals and depot support personnel.

Requirements

• Two or more years of related experience and/or training.
• Valid and current state driver’s license.
• Self-motivated and able to work effectively under minimal supervision.
• Ability to diagnose equipment operational errors and product failures.
• Ability to problem-solve, think analytically, and pay attention to detail.
• Good verbal communication skills for interaction with customers.
• Able to attend training at headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Able to meet the role’s physical requirements for up to eight hours per day.
• Able to travel overnight 5–10%.

Nice To Haves

• Associate degree (AA) or equivalent from a two-year college or technical school preferred.

Responsibilities

• Travel to customer locations in a company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manage preventative maintenance schedules in a timely and efficient manner.
• Assist other territories and technicians as needed, including travel to other metropolitan areas.
• Take ownership of meeting customers’ business needs.
• Coordinate activities and seek assistance from technical support when appropriate.
• Provide updates, status, and completion information to the manager, sales, technical support, call center, and customer through voicemail, the wireless call processing system, or in-person communication.
• Manage parts inventory in accordance with established guidelines.
• Submit required paperwork in a timely, efficient, and complete manner.
• May train new technicians on the job.

Benefits

• Company vehicle available for personal use
• Paid training
• Medical plan options, including copay and HSA plans with employer contributions
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Company-paid short- and long-term disability coverage
• 401(k) savings plan with company match; vesting begins on the first day of eligibility
• Wellness program with the opportunity to earn a discount on health insurance premiums
• Tuition reimbursement of up to $5,250
• Company-paid LinkedIn Learning subscription or certification programs
• Professional and personal growth support, including internal and external training and career-path development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed