FIELD SERVICE TECHNICIAN

the Company•Baltimore, MD

23d

About The Position

Werres Corporation is hiring a Field Service Technician to service forklifts and other equipment throughout the Baltimore / North East Maryland corridor. The technician works at customer sites in shop environments and is dispatched from home. The role involves diagnosing electro-mechanical problems, installing equipment, making unscheduled repairs, and performing scheduled maintenance in response to customer needs. The technician is expected to provide courteous, professional service and complete customer satisfaction. Training is provided toward Raymond Technician certification, progressing from Basic Certified through Level 1, Level 2, and Master Certified. The mechanic is compensated for hours worked, and the typical workweek consists of 40 or more hours. The role requires a valid driver's license, a clean motor vehicle record in accordance with company policy, and personal tools needed to perform the work safely and effectively.

Requirements

High school education and one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent college or vocational education.
Valid driver's license.
Ability to use a computer and iPad.
Ability to communicate effectively with customers, management, and coworkers.
Ability to read and interpret schematics and understand service and training manuals.
Ability to understand and follow verbal or demonstrated instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to maintain an understanding of industry innovations and product availability to make recommendations based on customer needs.
Ability to use volt, ohm, and multimeters.
Good mechanical and electrical aptitude.
Ability to perform heavy physical work, exerting over 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping.
Ability to safely operate drills, grinders, pressers, forklifts, hoists, overhead cranes, and personal hand tools.
Provide personal tools required to perform the job effectively and safely.

Responsibilities

Analyze customer equipment breakdowns and recommend necessary corrective action to the customer.
Perform equipment installations, repairs, modifications, and scheduled maintenance.
Deliver professional customer service and promote goodwill with customers.
Complete neat and accurate documentation for each service call.
Follow safety requirements and ensure hazardous waste is disposed of properly.
Maintain parts and supplies inventory in the service van.
Keep the service van clean, organized, and free of hazards; ensure its regular maintenance and repairs are completed and documented.
Keep the work area clean and uncluttered and maintain tools in clean, good repair.
Follow customer safety and housekeeping guidelines while working at customer sites.
Maintain a valid driver's license and a clean motor vehicle record in accordance with company policy.
Use company support resources when appropriate.
Perform other duties as assigned.