Field Service Technician

Diebold Nixdorf•Tallahassee, FL

About The Position

Installs, debugs, and provides technical maintenance for product and component hardware and software, mainly at customer premises. Provides scheduled inspections, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products for correct operation, resolves noted issues or escalates them according to established procedures. Schedules services, completes required paperwork, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Requirements

Education or equivalent work experience.
Minimum of 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
Good written and verbal communication skills.
A driver's license and driving record that satisfies DN's fleet requirements.

Responsibilities

Gain familiarity with Field Service Technician practices and procedures.
With guidance or in conjunction with more experienced technicians, troubleshoot hardware and software failures using diagnostic tools and detailed analysis.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform routine preventive-maintenance checks according to documented procedures.
Refill consumables as directed.
Install, move, add, change, and remove hardware and software products (IMAC/R).
Instruct and train customers on the use and operation of installed hardware and software.
Participate in regular hardware and software training, including on-the-job, classroom, and web-based training.
Participate in implementing measures to achieve agreed KPIs.
Assist with special projects as assigned.
Schedule services, complete required paperwork, and work with customers to support service satisfaction and understanding of product functionality.
Inspect products for correct operation, resolve issues, or escalate them according to established procedures.