Field Service Technician
Bray International, Inc.•Houston, TX
•Onsite
About The Position
This technician will support our sales team, distributors and end-users of our products with technical questions and processing RMA returns related to the use of our products. You will work directly with our Warranty division and have a major impact on our customers and the relationship we maintain with them. The Bray Commercial Field Engineer will report directly to the BCD Operations Manager.
Requirements
- Bachelor’s degree in a related field
- Experience providing electrical, pneumatic, and mechanical technical support
- Knowledge of butterfly, ball, globe, and pressure-independent control valves
- Familiarity with electric motor actuators and pneumatic piston/diaphragm actuators
- Experience with electrical control systems, including PLCs, BMS, Arduino, and Raspberry Pi platforms
- Proficiency in the use of electrical test equipment, including multimeters, signal generators, and power supplies
- Understanding of Ethernet, BACnet, and Modbus communication networks
- Strong computer skills, including Microsoft Office (Excel, Word, Outlook), 2D AutoCAD, 3D modeling software, and other relevant applications
- Ability to periodically lift up to 50 lbs.
- Valid driver’s license required
- Must be legally authorized to work permanently in the United States without sponsorship
Nice To Haves
- Must be self-motivated and have a willingness to grow their knowledge with Bray Commercial products, their functionality, and use
- Excellent oral and written communication skills
- High-energy, flexible, self-starter, hands-on, comfortable working individually and in a team environment to reach goals.
- Strong attention to detail
- Able to adapt to new situations
Responsibilities
- Travel to customer facilities to provide troubleshooting and repair
- Provide technical support to Bray employees, distributors, and customers
- Assist the Quality/RMA Department with technical troubleshooting, emails, and documents
- Create and update technical marketing/published product offering documents
Benefits
- Medical, dental, vision, and life insurance
- Paid holidays and vacation
- 401(k) plan with matching contributions
- Smoke-free, drug-free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
