Field Service Technician
About The Position
The Field Service Technician repairs and services equipment and attachments to high quality standards, working independently with minimal direct supervision. The role includes routine maintenance, safety inspections, diagnostics, repairs, ordering parts and materials, and maintaining accurate service records. Technicians also maintain a safe and clean workspace and service truck, care for company tools and vehicles, communicate professionally with customers and coworkers, and represent Company Wrench and its equipment brand. Assigned training may be virtual or in person, and overnight travel may be required.
Requirements
- Two years of industry experience.
- Class A or B CDL, or the ability to obtain a Class A or B CDL.
- Strong mechanical skills and aptitude.
- Strong diagnostic abilities and mindset.
- Good communication skills.
- Safe work habits.
- Ability and experience to perform repairs on all major equipment systems.
- Working knowledge of equipment operations and mechanical functions.
- Provide personal tooling smaller than one-inch drive.
- Ability to work with minimal supervision.
- Proficient understanding of hydraulic pressure and flow.
- Proficient in Ohm's law.
- Proficient in using a digital multimeter.
- Ability to speak and listen; stand, walk, bend, kneel, stoop, crouch, crawl, and climb throughout the day; and frequently lift or move items over 50 pounds.
- Vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Champion safety and ensure all work is completed safely.
- Perform routine maintenance and safety inspections, and create deficiency repair lists.
- Plan the methods and sequence for assigned maintenance.
- Research and order parts and materials needed for assigned maintenance.
- Complete repairs efficiently and effectively, and confirm that all assigned repairs are finished.
- Return unused parts and materials according to established methods.
- Maintain a safe and clean workspace and service truck; power wash and clean equipment and attachments as needed.
- Keep legible records of notes, time, parts, supplies, and outside purchases, following established record-keeping methods.
- Document the complaint, cause, and correction for all repairs.
- Comply with company policies, procedures, and methods.
- Maintain and care for shop and truck tools, equipment, and vehicles in the technician's possession.
- Provide cutting-edge customer service and communicate honestly and professionally with coworkers and customers.
- Advocate for Company Wrench and its equipment brand.
- Complete assigned training, which may be virtual or in person.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with matching
- Paid time off and vacation
- Paid birthday holiday
- Short- and long-term disability
- Growth opportunities
- Paid training
- Monthly profit-sharing bonus
- Employee stock ownership plan (ESOP)
- Relocation assistance for qualified candidates
- Uniforms provided
- Career advancement opportunities and promotion from within
- Paid continuing education, including manufacturer hands-on and web-based training
- Clean and professional work environment
- Apprenticeship program
- Competitive wages
- Tool reimbursement program
- Annual $150 work-boots voucher
- Company-provided service vehicle, fuel card, credit card, laptop, and cell phone
- Health and wellness program
- Discounts on products and services
- Long-term job security
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
