Field Service Technician
About The Position
Globe Machine is hiring a Field Service Technician to install, commission, troubleshoot, repair, and service one-of-a-kind industrial systems for customers. The position involves extensive domestic and international travel, representing Globe Machine to customers and working at customer facilities. Globe Machine is located in Tacoma, Washington, and remote roles are available. Travel is approximately 70–80%, with typical trips lasting 1–3 weeks. Travel days are paid, the company provides a credit card for incidentals, and employees may keep airline and hotel loyalty points. A passport and TWIC card are required, though applicants may be willing to obtain a passport. Between trips, the technician assists with shop-floor equipment assembly, prepares service quotes, supports customers by phone, and develops detailed plans for upcoming installations. On site, the technician supervises installations and crews, trains customer staff to operate and maintain equipment, troubleshoots and repairs equipment, and provides clear daily updates to customers and their manager.
Requirements
- At least 5 years of related experience in field service, installation, maintenance, or repair.
- Comfort reading blueprints and electrical and pneumatic schematics.
- Highly proficient with Microsoft Office.
- Ability to lift up to 50 lbs.
- Ability to use hand, power, and precision tools.
- Ability to work independently with minimal supervision.
- Valid passport or willingness to obtain one.
- Ability to obtain a TWIC card.
Nice To Haves
- Allen Bradley or Siemens PLC experience is a strong plus.
- Working knowledge of AutoCAD is strongly preferred.
- Background in material handling equipment, wood products, or paper industries.
Responsibilities
- Assist with shop-floor assembly of equipment that will be installed and serviced on site.
- Help prepare service quotes.
- Support customers by phone regarding installed equipment.
- Build detailed plans for upcoming installations.
- Supervise equipment installations and the crews involved, including in-house staff, customer staff, and outside contractors.
- Train customer staff to operate and maintain Globe equipment.
- Troubleshoot and repair equipment.
- Provide clear daily reports and updates to customers and the manager.
Benefits
- Travel days are paid.
- Company credit card for incidentals.
- Employees may keep airline and hotel loyalty points.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
