Field Service Technician

Salzgitter Konzern•New Berlin, WI

58d•Onsite

About The Position

The Field Service Technician travels extensively to repair, maintain and start-up specified KHS filling and packaging equipment. The Field Service Technician provides a communication link between the customer and the Company to provide excellent customer service.

Requirements

Bachelor in computer or electrical engineering with good mechanical skills or comparable education/training
Extensive knowledge of machinery for the beverage / packaging industry and work experience of at least 2 years
Analytical thinking for solving technical tasks
Programmable Logic Controller’s (PLC) experience, electrical and/or mechanical
Flexibility, assertiveness and organizational skills
Self-confidence and friendly appearance
Willingness to travel up to 90% of the time
Passport or willingness to obtain a passport

Responsibilities

Receives trip assignment from inside schedulers; makes travel arrangements to arrive on time according to customer requirements.
Interviews customer to determine machine problems; performs basic troubleshooting on machine functioning; verifies where problem is located.
Performs hands-on electrical and mechanical troubleshooting and repairs on specified KHS USA machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts.
Troubleshoots and modifies or edits programs of Programmable Logic Controller’s (PLC).
Audits and documents missing or bypassed safety devices on KHS USA machines and replace or repair.
Trains customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging; provides preliminary invoice for customer signature.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues.
Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job. Periodically inspects customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation.