Field Service Technician

Weber • Kansas City, MO

9d

About The Position

The Field Service Technician supports Weber customers across North America and beyond by servicing, installing, and troubleshooting Weber equipment at customer sites. The role involves extensive travel, including travel to Germany as needed, and requires direct customer interaction, clear communication with Weber service teams, and accurate service documentation. Technicians also recommend parts and service solutions and help customers understand equipment operation and safety.

Requirements

• Associate degree or technical school diploma in electrical, mechanical maintenance, or a related field; equivalent education and experience are considered.
• At least 3 years of field service, packaging, or industrial maintenance experience.
• Strong mechanical aptitude.
• Electrical, pneumatic, and machine shop experience.
• Ability to troubleshoot mechanical, electronic, and operational systems.
• Preventative maintenance and problem-solving mindset.
• Excellent customer service and communication abilities.
• Comfort working independently with minimal supervision.
• Ability to remain calm and professional in high-pressure environments.
• Strong documentation and organizational skills.
• Proficiency in Microsoft Office.
• Valid and unrestricted driver's license.
• Real ID-compliant driver's license or another TSA-approved form of identification for travel.
• Valid passport or ability to obtain one.
• Ability to work a flexible schedule, including nights or weekends when necessary.
• Maintain business casual attire within the Weber Uniform Policy.
• Working knowledge of expense management and expense reporting.

Nice To Haves

• At least 5 years of field service, packaging, or industrial maintenance experience is preferred.
• Salesforce and Concur experience.

Responsibilities

• Troubleshoot, repair, and service Weber equipment on-site.
• Install new solutions and ensure they function according to specifications.
• Diagnose mechanical, electrical, pneumatic, and operational issues.
• Serve as a communication link between customers and Weber teams.
• Document service work accurately in Salesforce within 24 hours.
• Travel extensively to customer sites, including Germany as needed.
• Communicate job status and updates with service leadership.
• Recommend future parts and service solutions to customers.
• Ensure customers understand equipment operation and safety before departure.
• Provide customer training as needed.

Benefits

• Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums.
• Annual HSA funding of $2,500 for an individual or $5,000 for a family.
• 401(k) plan with a 6% company match, vested on day one.
• Other industry-leading benefits to support employee and family wellbeing.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree