Field Service Technician

Culligan By WaterCo•Allentown, PA

27d•Onsite

About The Position

Culligan by WaterCo is hiring a Field Service Technician based at its Allentown, Pennsylvania office, with occasional travel to nearby Culligan branches. The role involves servicing residential and commercial water treatment equipment, operating a company vehicle safely, and building customer relationships through direct service interactions. Compensation is $22.00 per hour, alongside a commission plan and a benefits package.

Requirements

Valid driver’s license.
Reliable transportation to and from work.
High school diploma or equivalent.
Familiarity with the city area where duties will be performed.
Excellent verbal and written interpersonal and communication skills.
At least one year of plumbing or maintenance experience.
Face-to-face customer service experience.
Ability to work Saturdays and evenings if needed.
Ability to work a rotating on-call schedule.
Candidates offered a position must undergo a DOT physical at hire and every two years thereafter, a drug screen, and a background check in accordance with state and federal laws.
Ability to lift over 100 pounds.
Ability to drive for extended periods of 2–3 hours.
Ability to kneel and bend for extended periods.

Responsibilities

Operate a company vehicle safely and in accordance with state and federal DOT laws.
Follow established safety procedures.
Complete daily service orders promptly.
Diagnose, install, or remove residential and commercial water treatment equipment; identify malfunctions and resolve them as appropriate.
Build customer relationships through direct interaction, communicate equipment status, and provide problem-solving solutions.
Collect payments promptly upon service completion and assist with collecting past-due receivables.