Technicien itinérant/ Field Service Technician

Bunzl Can•Montreal, QC

6d•Onsite

About The Position

The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.

Requirements

Have a mechanical / electrical, or automotive background, training or certification
Minimum of 2 years’ experience
Strong Communication skills
Self-starter who takes initiative and maintains excellent follow-through and follow-up
Strong organizational skills
Effective communication and customer service skills
Strong computer skills
Ability to work effectively in situations that involve change and/or competing demands
Perform well in a fast-paced environment
Proficient handling of all confidential and time-sensitive material
Ability to stay within budget on expenditures
Performs other related duties as required and assigned
Possess a valid driver's license and clean driving record

Nice To Haves

Some travel required
Some Overtime maybe required

Responsibilities

Perform planned and preventative maintenance on company product lines and competitive equipment.
Complete customer service break down calls and repairs as scheduled
Prepare new equipment for installation and in-service
Maintain customer records and profiles
Prepare and complete customer work orders, warranty claims and parts orders
Build and maintain our good relationship with our customers, sales staff and management
Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
Actively foster key customer relationships and realize future growth potential