Field Service Technician
About The Position
OWL Services is hiring a Field Service Technician to service and install electronic equipment, including security, point-of-sale systems, and EV charging stations. The role includes troubleshooting and repairing electro-mechanical devices, conducting EV charger testing, resolving system performance issues, and completing service and maintenance requests professionally and on time. The technician reviews work orders, manuals, and drawings and uses testing devices and hand and power tools to perform the work. The position may involve temporary assignments in other geographical areas to support installations and upgrades.
Requirements
- Mechanical aptitude and troubleshooting skills.
- Ability to work independently and strong problem-solving skills.
- Strong attention to safety and willingness to follow safety protocols.
- Participation in a 24/7 on-call rotation with other technicians in the area.
- Ability to travel up to 30–40% overnight.
- High school diploma or equivalent.
- Good driving record.
- Ability to travel and possess air travel documents such as a REAL ID or passport.
- Proficiency using a computer and smartphone.
- Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist; climb a ladder; and lift or carry up to 70 pounds.
Nice To Haves
- One or more years of experience working in an electrical capacity is preferred.
- Experience with POS systems such as Verifone or NCR is a plus.
- Experience with alarms is a plus.
Responsibilities
- Troubleshoot, inspect, replace, and repair electro-mechanical devices such as cash registers, coin changers, security equipment, alarms, and point-of-sale equipment.
- Manage EV charger testing requirements, including torque, thermal imagery, insulation (megger), and performance reports.
- Locate system performance issues and fix ground faults.
- Complete service requests and maintenance repairs in a timely and professional manner.
- Review work orders, manuals, and drawings to perform equipment maintenance and service correctly.
- Use testing devices and job-related hand and power tools.
- Provide support for new installations and upgrades when temporarily assigned to other geographical areas.
- Perform other duties as required.
Benefits
- 10 paid holidays
- Flexible time off
- 401(k) company match
- Health, dental, and vision insurance
- HSA and FSA
- Disability and occupational accident insurance
- Company-paid life insurance policy
- Employee Assistance Program (EAP)
- Paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
