Field Service Technician

SAIC • Town of Amherst, NY

8d • Onsite

About The Position

SAIC is seeking an experienced, energetic, and motivated Field Service Technician to support its Land Border Integration team in the Buffalo, New York area. The role helps keep infrastructure operational for Customs and Border Protection (CBP) at Ports of Entry and border locations. The technician performs maintenance, inspections, installation, troubleshooting, and repairs on deployed equipment and systems, while coordinating with SAIC teams, vendors, CBP personnel, Border Patrol, and the traveling public.

The position covers U.S. Customs Ports of Entry and Border Patrol locations in Buffalo, Northern New York, and Vermont. Daily assignments may involve sites up to 150 miles from the technician’s home base, and occasional travel to other U.S. border locations for up to two weeks may be required. Employment is contingent on holding or obtaining a DHS Public Trust clearance before starting.

Requirements

• Currently reside in the greater Buffalo, New York area.
• Be a U.S. citizen.
• Hold or be able to obtain and maintain a DHS Public Trust clearance before starting employment.
• Have a bachelor's degree and two years of experience.
• Have strong technical skills for troubleshooting and repairing complex electronic and mechanical systems.
• Be proficient in Microsoft Word and Excel and able to write reports.
• Be proficient with diagnostic tools, hand and power tools, and computer software used for equipment maintenance and repair.
• Have excellent communication skills and be able to explain technical information clearly to non-technical stakeholders.
• Be detail-oriented and organized in maintaining records and documentation.
• Be able to work independently with minimal supervision and collaborate effectively with a team.
• Be flexible and able to adapt to changing priorities and work schedules in a fast-paced environment.
• Understand basic low-voltage electrical wiring principles.
• Be technically proficient with signal cabling such as CAT 6, including testing and termination.
• Have reliable transportation with insurance and be able to drive daily to job sites up to 150 miles away.
• Travel to assigned sites in Buffalo, Northern New York, and Vermont; the daily coverage area may extend up to 150 miles from home base.

Nice To Haves

• Six years of experience as a Field Service Technician or Equipment Installation Technician is preferred.
• Understanding of multimode fiber installation and troubleshooting is a major desired skill.

Responsibilities

• Perform routine maintenance and inspections on deployed equipment at Ports of Entry, including License Plate Reader (LPR) equipment, RFID, network and power systems, signage, and communication devices.
• Diagnose and troubleshoot equipment malfunctions, identify root causes, and make timely repairs to minimize downtime.
• Install equipment and systems according to specifications and standard operating procedures provided by SAIC deployment management.
• Coordinate equipment upgrades, replacements, and enhancements with internal teams and external vendors.
• Follow CBP and SAIC IT security, physical security, and operational security policies.
• Maintain accurate documentation of equipment maintenance, schedules, repair histories, and inventory levels.
• Follow OSHA and local safety regulations when performing maintenance and repair work at Ports of Entry.
• Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday through Friday.
• Interact professionally and courteously with CBP personnel, Border Patrol, vendors, and the traveling public.
• Travel to U.S. Customs Ports of Entry and Border Patrol locations in Buffalo, Northern New York, and Vermont; daily coverage may include sites up to 150 miles from the home base.
• Travel to other locations on the U.S. border for installations and ticket resolutions for up to two weeks, as needed.

Benefits

• Mileage and all approved travel expenses are reimbursed at the prevailing government rate.
• A substantial toolkit to support installation and maintenance activities will be provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level