R.A. Jones Field Service Technician

Coesia • Covington, KY

12d

About The Position

R.A. Jones is seeking a skilled electro-mechanical Field Service Technician to provide on-site and telephone support, training, and repair services for customers. The role supports R.A. Jones-manufactured equipment and other equipment sold with a warranty, including major food and filling machines. Service activities may include troubleshooting electrical and mechanical systems, PLC programming, wiring, circuit analysis, routine maintenance, repairs, modifications, machine setup, and customer training.

The technician starts up machines at customer plants, configures electro-mechanical components, diagnoses control systems such as PLCs, HMIs, and motor control circuits, and installs sensors, actuators, and other electrical components. The role also includes customer checkout demonstrations before shipment, contracted or periodic maintenance, support during breakdowns, and training customers and new service personnel. The technician develops working knowledge of assigned equipment, maintains contact with customers about service needs, helps identify parts, advises on upgrades and preventative maintenance, and relays customer-driven equipment recommendations to engineering.

R.A. Jones is headquartered in Covington, Kentucky, with another location in Davenport, Iowa. It is part of Coesia, a global group of industrial and packaging solutions companies. The position requires extensive travel, approximately 75–80% of the time, in the United States and internationally, sometimes on short notice.

Requirements

• Strong understanding of electrical systems, PLC programming, and troubleshooting.
• Technical training in electro-mechanical technology or relevant experience.
• Proficiency with electrical and mechanical equipment and Microsoft Office.
• Excellent communication and teamwork skills.
• Customer-focused problem-solving ability and a proactive, adaptable mindset.
• Ability to travel 75–80% in the United States and internationally, sometimes on short notice.

Responsibilities

• Provide on-site and telephone support, training, and repair service for customers.
• Perform field service on manufactured equipment and equipment sold with a warranty.
• Troubleshoot electrical and mechanical systems, including PLCs, HMIs, motor control circuits, wiring, and circuits.
• Program PLCs and perform machine repairs, modifications, routine maintenance, and setup.
• Install and configure sensors, actuators, and other electrical components.
• Start up machines at customer plants and verify that electro-mechanical components are properly configured.
• Train customer personnel to operate and maintain machines, including electrical troubleshooting and system integration.
• Assist customers during electrical or mechanical breakdowns.
• Perform contracted or periodic machine maintenance, including electrical diagnostics and calibration.
• Develop working knowledge of assigned equipment in the field.
• Conduct customer checkout demonstrations at Packaging Technologies before machine shipments.
• Contact customers to maintain awareness of service and equipment needs.
• Assist the parts department in identifying part numbers for customers.
• Advise customers about electrical upgrades, preventative maintenance programs, and training opportunities.
• Support technical troubleshooting involving electrical and mechanical systems.
• Support training for new service personnel, with a focus on electrical troubleshooting.
• Recommend equipment changes to engineering and represent customer service and engineering in the field.
• Perform other duties as assigned.

Benefits

• 401(k) with a 6% company match and no vesting period.
• Flexible remote work offering.
• Eight weeks of paid parental leave.
• Multiple health benefit and insurance options.
• Paid time off, sick time, and 12 observed calendar holidays.
• Company-paid short-term disability at 80% wage replacement and long-term disability.
• Company HSA contribution for individual and employer family coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed