Field Service Technician
About The Position
Secur-Serv is a managed services provider of IT, print, and hardware services with a security focus. It provides nationwide on-site service to businesses across the continental United States and Canada. The Field Service Technician applies technical knowledge to solve customer problems across industries including banking, education, logistics, manufacturing, medical, and retail. The role installs, troubleshoots, diagnoses, and repairs hardware such as printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment. Technicians travel to customer sites in a company vehicle and may support other territories, including travel to other metropolitan areas. Training is provided at the Omaha, Nebraska headquarters, with access to a database of manuals and depot support personnel.
Requirements
- Two or more years of related experience and/or training.
- Ability to attend training at headquarters and/or outside schools to stay current with new technology and hardware product developments.
- Valid and current state driver’s license.
- Self-motivated and able to work effectively under minimal supervision.
- Ability to diagnose equipment operational errors and product failures.
- Ability to problem-solve, think analytically, and attend to detail.
- Good verbal communication skills for interacting with customers.
- Able to travel overnight 5–10%.
- Able to meet the physical requirements of the role for up to eight hours per day, including regularly standing, walking, sitting, talking, writing, and hearing; reaching, stooping, kneeling, bending, crawling, pushing/pulling, and twisting/turning; frequently lifting or moving up to 25 pounds; and occasionally lifting or moving up to 50 pounds.
Nice To Haves
- Associate degree (AA) or equivalent from a two-year college or technical school.
Responsibilities
- Travel to customer locations in a company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
- Manage preventive maintenance schedules in a timely and efficient manner.
- Assist other territories and technicians as needed, potentially traveling to other metropolitan areas.
- Take ownership of meeting customers’ business needs.
- Coordinate activities and seek assistance from technical support when appropriate.
- Provide status, updates, and completion information to managers, sales, technical support, the call center, and customers through voicemail, a wireless call processing system, or in-person communication.
- Manage parts inventory in accordance with established guidelines.
- Submit required paperwork in a timely, efficient, and complete manner.
- May train new technicians on the job.
Benefits
- Company car available for personal use
- Paid training
- Medical plan options, including copay and HSA plans with employer contributions to HSA accounts
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Company-paid short- and long-term disability coverage
- 401(k) savings plan with company match; employees are vested on their first day of eligibility
- Wellness program with the opportunity to earn a discount on health insurance premiums
- Tuition reimbursement of up to $5,250
- Company-paid LinkedIn Learning subscription or certification programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
