Field Service Technician

Ripple Fiber•Duck, NC

47d•Onsite

About The Position

Ripple Fiber is seeking Field Service Technicians to join their growing team for the Dunn, NC and the OBX market. Ripple Fiber delivers high-speed internet and creates opportunities and brighter futures for the communities they serve. They are described as America’s most innovative, industry-leading fiber internet company. The company culture is dynamic, fast-growing, and innovative, driven by ambitious self-starters with entrepreneurial mindsets. Their fast-paced environment fosters creativity, collaboration, and initiative. They are people-centric, placing strong emphasis on employee experience, career growth, and professional development. The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards. They are also responsible for ensuring that customers receive the highest level of customer service.

Requirements

Must have a valid state driver’s license and safe driving record.
Ability to operate hand tools and handheld mobile devices.
Clean driving record.
Work a flexible schedule, including evenings and weekends.
Identify wire and cable colors.
Qualify on pre-employment assessments.
Be available for overtime, emergency call outs and holiday work.

Nice To Haves

Experience working in customer service, construction, electrical, technical or related field is a plus.

Responsibilities

Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment.
Fault Finding to resolve complaints.
Create and maintain network documentation.
Using monitoring network performance tools to troubleshoot problem areas.
Assist with escalations (2nd Line support) to resolve end user issues.
Configuring maintaining, troubleshooting, and installing Broadband services such as Wi-Fi Routers and smart home devices.
Routing of a Fiber Optic drop cable from a termination box to a router’s location.
In-Home and business network to connect clients.
Assist customers in connecting their home devices to the Ripple Fiber network.
Install and troubleshoot internet both indoors and outdoors.
Educate customers on the features and functionality of services provided.
Verify all services are operational and demonstrate them to customers.
Perform installations in various environments including attics, basements, and crawl spaces.
Work outside in all weather conditions.
Drive a company vehicle and maintain a clean driving record.