Field Service Technician

TGI Office Automation•West Caldwell, NJ

21d•$45,000 - $65,000•Onsite

About The Position

TGI Office Automation seeks a bright, highly motivated, and enthusiastic Field Service Technician to join our growing team. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company. TGI's Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

Requirements

A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
Working knowledge of computer systems such as Microsoft, Apple and basic network connectivity, print drivers.
Must possess electrical/mechanical aptitude.
Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
Must have excellent daily time management skills and be capable of prioritizing activities.
Excellent customer service skills.
Driver's License / Vehicle (Required)

Nice To Haves

Copier/Mechanical: 2 years preferred

Responsibilities

Manages territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
Responsible for providing quality service calls on each piece of equipment serviced.
Travel to client sites within an assigned geographic area to repair and maintain office equipment. (Copiers, printers, fax)
Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal, and customer call assistance.
Follows proper call handling procedures while maintaining the minimum call per day average.
Maintains effective relationships with customers and fellow employees.
Managing the clients' expectations and resolutions.
Must follow the policies and procedures set forth by TGI Office Automation.