Field Service Technician
About The Position
The Field Service Technician delivers, sets up, picks up, and services Joerns-owned equipment for patients in private homes and customer facilities. The role includes educating patients, caregivers, and nursing staff on the proper and safe use of equipment, as well as cleaning, disinfecting, repairing, and quality-checking products. The technician completes related paperwork and electronic documentation while adhering to HIPAA guidelines and company procedures. This patient-facing position calls for empathy, emotional intelligence, compassion, and a commitment to excellent customer service. Comprehensive in-house training is provided, and the position may offer the potential to earn a quarterly safety-vehicle bonus. The stated work hours are 10:00 a.m. to 6:30 p.m. Technicians rotate paid on-call availability with team members, including nights and weekends when required. The role involves driving, equipment loading and unloading, and the ability to work extended hours and travel if required. Joerns Healthcare describes itself as a manufacturer of healthcare bed systems, patient lifting and repositioning solutions, therapeutic support surfaces, and related services for institutional and home care settings.
Requirements
- High school diploma or equivalent.
- Valid driver's license.
- Ability to read and follow instructions, use maps or GPS, and perform basic math functions.
- Two years of customer service or comparable experience.
- Dedication to providing first-class customer service with compassionate professional acumen.
- Ability to work extended hours, including some evenings and weekends, and travel if required.
- Ability to work with minimal supervision and exercise sound judgment in the absence of a manager.
- Ability to safely lift, push, or pull up to 50 pounds, with or without accommodations.
- Must possess or be able to complete the requirements of a Department of Transportation physical.
- Strong understanding of phone technology.
Nice To Haves
- Previous driving or delivery experience.
- Previous durable medical equipment (DME) experience.
- Computer skills, including experience with Outlook, Microsoft Excel, and iPhone or Android smartphones.
- Ability to work independently and in a team environment.
- Good verbal and written communication skills and good organizational skills.
- Previous patient care experience.
Responsibilities
- Deliver, set up, and pick up Joerns-owned equipment for patients in a compassionate and timely manner.
- Instruct and demonstrate the proper and safe use of equipment to patients, caregivers, and nursing staff.
- Drive and work safely, obeying traffic laws and company procedures.
- Complete vehicle safety checks, including pre-trip and post-trip inspections, according to established procedures.
- Complete required paperwork and electronic documentation for equipment deliveries, pickups, and service while adhering to HIPAA guidelines.
- Rotate paid on-call availability with team members, including nights and weekends when required.
- Clean, disinfect, repair, and quality-check products according to established procedures.
- Complete required and continuing education training.
- Load and unload equipment safely and orderly according to company policies and procedures.
- Transport deliveries according to the manifest, company procedures, and applicable DOT regulations.
- Show empathy and compassion toward customers and patients.
Benefits
- Competitive total compensation package.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term disability.
- 401(k) program with company match.
- Flexible Spending Accounts.
- Paid vacation.
- Paid holidays.
- Hands-on training.
- Potential to earn a quarterly safety-vehicle bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
