Field Service Technician

EAM-Mosca Corporation•Sheboygan, WI

14d

About The Position

EAM-Mosca Corp. is seeking an experienced, self-driven Field Service Technician to support advanced strapping systems in the Milwaukee, Wisconsin region. The role provides on-site and remote support for standalone strapping solutions and automated machines integrated into customers’ conveyance systems. The technician installs, commissions, maintains, and repairs EAM equipment while working to ensure reliability and customer satisfaction. The position requires systematic troubleshooting of mechanical and electrical systems, clear service reporting, coordination with area service managers and engineering, and professional communication with customers. Extensive travel within the United States from Monday through Friday is required, approximately 80% of the time. The company provides in-house and ongoing field training, a company car, expense account or credit card, laptop, cell phone, required personal safety equipment, company clothing, supporting parts inventory, and tools.

Requirements

At least 3 years of field or plant equipment maintenance experience.
High school diploma.
Valid driver's license.
Solid mechanical and electrical background.
Advanced understanding of machine systems, including pneumatic and hydraulic systems, bearings, levers, channels, pulleys, cams, and camshafts.
Basic experience with control systems using Allen Bradley, Siemens, and B&R PLCs.
Electromechanical experience with conveyance systems, including understanding sensors and electric motors and how they interact.
Ability to use a multimeter, perform point-to-point testing, read electrical schematics, and trace circuits.
Ability to use and read calipers and micrometers.
Ability to take initiative and work independently on a regular basis.
Ability to communicate clearly and professionally in writing and verbally, including through web-based service reporting, video conferencing, and face-to-face interactions.
Ability to travel extensively within the United States Monday through Friday, approximately 80% of the time.

Nice To Haves

Spanish language skills.
Corrugated industry experience.
Mechanical understanding of strapping machines; Mosca experience preferred.
PLC experience.
Associate degree.

Responsibilities

Install and commission equipment to ensure reliability and high customer satisfaction.
Perform preventative maintenance, predictive maintenance, and emergency repairs on EAM equipment.
Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools; identify faults and develop, report, plan, and execute solutions.
Work closely with Mosca Engineering to provide a high level of customer service.
Generate timely, professional service reports documenting work performed, parts provided, the issue, the solution, and any required follow-up.
Communicate daily with area service managers and develop schedules and travel itineraries that meet customer needs and allow sufficient time to complete requested work.
Work with urgency while remaining calm under pressure to ensure a high level of customer service.

Benefits

Medical benefits.
Dental benefits.
Vision benefits.
401(k) retirement savings program.
Paid vacation.
Paid holidays.
Life insurance.
Employee assistance programs.
Company car.
Corporate expense account or credit card.
Company laptop and cell phone.
Required personal safety equipment.
Company-logoed clothing.
Supporting parts inventory for equipment maintenance.
Company-supplied tools.
In-house training and continuous on-the-job field training with senior field staff.