Field Service Technician

Flowserve Corporation•Baton Rouge, LA

25d

About The Position

The Field Service Technician travels to customer locations to troubleshoot and repair Flowserve Control Valve Business Unit products and solicit sales and installation of spare parts. The technician serves as a knowledgeable control valve resource for customers and may also repair and overhaul competitors’ valves. The role includes field service work, customer technical support, diagnostic testing, failure evaluation support, and assistance with shop and assembly work when field assignments are unavailable.

Requirements

3–5 years of control valve experience in assembly, repair, and troubleshooting, including technical problem-solving involving the integration of actuation, control valves, and instruments.
Ability to explain digital and mechanical concepts and articulate recommendations that communicate customer value.
Comprehensive working knowledge of instrumentation, process control, and flow-loop elements, including PID control, flowmeters, process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems.
Proficiency with Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Excellent writing and documentation skills for engineering reports and other documentation.
Comprehensive working knowledge of major DCS and related asset management systems, including Emerson DeltaV/AMS, Yokogawa Centum VP/PRM, and Honeywell Experion/FDM.
Proficiency with audio-visual, electronic, mechanical, and pneumatic demonstration equipment.
Knowledge of removing, installing, and starting up digital products, including software installation.
Self-starter able to work independently with little to no supervision.
Ability to collaborate with instrument engineers, site engineers, and technicians.
Ability to remain calm and even-tempered in stressful situations.
Comprehensive knowledge of technical designs, engineering drawings, and schematics.
Comprehensive knowledge of major valve competitors, including Fisher, MN, Metso, Samson, and CCI.
Comprehensive knowledge and experience with Flowserve’s main digital positioner competitors, including Fisher, Masoneilan, Metso, Samson, Siemens, ABB, and Foxboro.
Proficiency with HART, MODBUS, and Foundation Fieldbus digital communication protocols.
Physical ability to frequently lift up to 50 pounds, use ladders and staircases, and climb and reach in, under, and around large equipment, often outdoors.

Nice To Haves

Associate degree in Instrumentation.
Electric actuation competitor knowledge, such as Rotork, Auma, EIM, or Coester.
Strong interpersonal and communication skills with teams and customers.
Excellent problem-solving abilities and analytical thinking.

Responsibilities

Advise plant personnel on correct maintenance and operating procedures.
Provide accurate records of work performed and actions taken, including conclusions and recommendations as required.
Check equipment after installation and before startup of valves and associated equipment, addressing customer problems with minimal delay.
Perform valve walkdowns at customer facilities to support major outage preplanning.
Write clear, concise daily reports to keep customers and the manager informed of job progress.
Maintain accurate job paperwork and monitor time and materials charged to each job.
Conduct required onsite safety training, complete JSEA before work, and maintain a safe work site.
Maintain a high standard of customer service.
Identify and attend training to develop personal knowledge and skills.
Report to the manager for repair-shop assignments when field service work is unavailable and assist the assembly department as required.
Troubleshoot and repair Flowserve and other manufacturers’ control valve products in the field.
Provide technical support to customers by email and phone.
Assist the engineering department with failure evaluations.
Conduct diagnostic testing on control valves and interpret results using tools such as SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.