Field Service Technician (Remote)

Federal Mfg•Waukesha, WI

31d•Remote

About The Position

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. Do we have your attention? Keep reading. TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Requirements

Proven field service and technical service experience and aptitude
Ability to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and adapt to changing work schedules
Willingness to travel up to 70% of the time (primarily domestic / USA)
Ability to work extended hours and weekends
Able to effectively organize, schedule, and carry out work assignments with minimal supervision
Read and interpret technical manuals, blueprints, diagrams
Understanding of the safe operation of hand tools and power equipment
Effective communication skills, verbal as well as written
Well-developed skills in problem solving and troubleshooting
Broad technical knowledge of process and/or industrial automation
Mechanical aptitude and ability to perform mechanical and physical tasks
Ability to support customers during and after hours on a scheduled basis
Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline Pro Mach

Nice To Haves

Brewing, Food & Beverage processing equipment experience a plus
Ambitious, fun & flexible
Organized, with strong time management skills and a strong work ethic
Technical curiosity is critical
High attention to detail
Associates or technical degree in engineering or related field required.
Prefer higher level education in engineering, electronics, programming, etc.
Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry.
Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems.
Experience with mechanical process equipment such as pumps, valves, meters and other components.

Responsibilities

Support TechniBlend (OEM) equipment and systems at customer production facilities.
Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions.
Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel.
Provide training to the customers on equipment operations and maintenance procedures.
Produce timely, accurate and detailed service reports.
Comprehend customer requirements and make appropriate recommendations and modifications as required.
Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.
Ability to manage travel and expenses through expense management software while following company policies.