Field Service Technician

Burroughs • Queens, NY

8d

About The Position

The Field Service Technician installs, maintains, and repairs multi-vendor cash automation and self-service equipment. The role diagnoses technical issues, supports customers through clear communication and follow-through, and manages tools, parts, and inventory. Technicians receive training on transaction and cash automation technologies, including ATMs, Teller Cash Recyclers, smart safes, currency counters, self-service kiosks, point-of-sale and retail transaction devices, servers, networking hardware, and other banking and retail automation equipment.

The position involves regular travel within an assigned local or regional territory to customer sites. Most travel is same-day within driving distance, with occasional overnight stays possible. A company vehicle is provided for business use. Schedules may vary with customer needs; technicians generally work full-time hours, with evening, weekend, overtime, or on-call support sometimes required. The posting covers Field Service Technician levels 1 through 3, and pay depends on skills, experience, and competency.

Requirements

• Technical aptitude or a strong interest in learning electro-mechanical repair.
• Excellent customer service skills and a positive, solutions-focused attitude.
• Integrity, reliability, and professionalism in every interaction.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.
• At least 21 years of age.
• Valid driver’s license and at least two years of driving history.
• Valid NRT Gaming License or ability to pass applicable state NRT Gaming License requirements.
• Ability to lift or move up to 75 lbs.

Nice To Haves

• Associate’s degree.
• Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

• Install, maintain, and repair multi-vendor cash automation and self-service equipment.
• Diagnose and resolve technical issues quickly and effectively.
• Provide an exceptional customer experience through clear communication and follow-through.
• Manage tools, parts, and inventory accurately and carefully.
• Travel within an assigned local or regional territory to service customer sites.

Benefits

• Comprehensive training.
• A full set of tools.
• Company vehicle for business use.
• Competitive hourly pay of $18–$33 based on experience.
• Time off.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED